If you have any questions, please contact yallo's customer service. You can reach them in three different ways: 

Telephone hotline

You can contact yallo customer service via the telephone hotline at 0900 00 44 88 in Switzerland or +41 (0) 44 525 01 20 abroad. Each call costs CHF 1.50. According to reviews, the hotline is not well staffed, which is why it often takes several attempts to reach someone. In addition, the information provided by the employees is not very helpful. yallo's customer service is open Monday to Friday from 9 a.m. to 8 p.m., Saturday to Sunday from 10 a.m. to 7 p.m.

Chat

According to yallo, the fastest way to reach their customer service is via chat, which you can enter on their website via a button at the bottom right. The chat is open from Monday to Friday from 9 am to 8 pm. However, according to reviews, you can sometimes wait for hours for an answer. 

Contact form

Alternatively, you can contact customer service via a contact form on the yallo website. Here, a member of the customer service team will get in touch with you as soon as possible.

There are many reasons to cancel your yallo subscription, and each one has different things to consider. yallo handles all cancellations - mobile and home - both over the phone and via online chat. yallo no longer accepts a written cancellation by mail. 

The most important thing to note about yallo is the minimum contract duration. You can find out what else you need to watch out for here. 

Cancellation of a yallo cell phone subscription

You can easily cancel a yallo subscription via the customer service hotline 0840 00 33 77 or the chat at support.yallo.ch. There, it will be explained to you how to proceed.

What you need to know when canceling your yallo contract

Cell phone subscriptions can only be canceled free of charge after the minimum contract period has expired. After that, yallo's general cancellation period of 2 months applies to the end of each month. However, there is no minimum contract period for most yallo subscriptions. Therefore, you are relatively flexible in the termination. If you cancel a subscription with a minimum contract period prematurely, you have to pay the monthly basic fees until the regular cancellation date as well as a handling fee of CHF 100.

If you use more than one service from yallo, make sure you specify the correct subscription when canceling. You can also cancel multiple services at the same time, but the deadlines may vary depending on the subscription. To find out the correct cancellation date for your services, yallo offers an online cancellation period calculator on their website. 

This is what you should do when you change your subscription

You want to switch to a new provider and keep your number? Then you should not simply cancel your current subscription. If the subscription is cancelled first and the switch is made later, your phone number may be lost and can no longer be reactivated. So before you cancel, you should ask the new provider to take over your phone number. In most cases, the new provider will then also take over the cancellation of your cell phone subscription with yallo, but here, too, the minimum contract period and notice periods must be observed. If you no longer need your number anyway, you can simply cancel it directly. 

Alternative: pause yallo subscription

With yallo, you have another option besides canceling your cell phone subscription: You can pause the subscription for up to 12 months. No costs will be incurred during this time. To do so, please contact yallo customer service. 

Cancellation yallo Home Subscription

The yallo Home Fiber subscription includes Internet and TV, yet the cancellation is no more complicated than that of a cell phone subscription. Here, too, the cancellation can be done either via a chargeable hotline - 0840 00 33 77 (CHF 1.50/call) - or via online chat. 

Fees for yallo Home cancellation

In order for the termination to be free of charge, the minimum contract period must be taken into account. This is 24 months for yallo Home Fiber. The subscription can be terminated at the end of the contract at the earliest and has a notice period of 2 months to the end of each month. If you terminate the contract prematurely, you will have to pay the monthly basic fees until the regular termination date as well as a handling fee of CHF 100.

Transfer yallo Home subscription to a third party instead of cancellation

It is not possible to change the holder. The product (yallo Home Max Fiber) must be cancelled and reactivated. In this case, please contact our relations team:

What happens to your yallo Home subscription when you move house?

In the event of a move, yallo Home Fiber cannot be transferred to a new holder. To do this, the subscription must first be canceled and then reactivated. Instead, you simply take your yallo Fiber Box with you to your new place of residence. However, you will be sent a new box. Return the old box to yallo at the following address: 

yallo c/o ALSO Switzerland

Meierhofstrasse 3

6032 Emmen

When moving, it is important to inform yallo in good time. The line at your new address must first be ordered and confirmed. Therefore, inform yallo between 3 and 6 weeks before the move. 

Return yallo Home Fiber Box

A yallo Home Fiber Box can only be used with the yallo Home MAx Fiber product. If you cancel the subscription, the box is no longer useful. Return it to yallo by mail and they will take care of the proper disposal and recycling. Send the box after consultation with yallo: 

yallo c/o ALSO Switzerland

Meierhofstrasse 3

6032 Emme

In addition to the numerous yallo Mobile subscriptions with data volume, yallo also offers Internet subscriptions for the home and a combination subscription that includes Internet and a TV subscription.

yallo Internet Subscription

Those who want fast Internet at home can do so without a cable connection thanks to the yallo Home Box. The yallo Home Box runs on the Sunrise mobile network. This means that the device can also be easily used on the move and at a different location. The battery life of the box is about two hours. At home, it only needs electricity for use and can therefore also be set up at locations that have neither a telephone, fiber optic or TV connection.  
According to yallo, up to 64 devices can be connected to the device at the same time. The box also has a gigabit network port. The yallo Home Box also has a SIM lock that can be removed after 12 months. Once the device has been paid off (12 or 24 months), it belongs to the customer. 

With yallo Home, you can choose between two different Internet speeds: 4G and 5G. If you are not satisfied with the performance, you have a 7-day return policy. 

yallo Home 4G

With the yallo Home 4G, you surf unlimited on the Sunrise 4G network. The maximum download speed here is 250.0 Mbit/s. The special thing about yallo Home 4G is that data is not transferred via cable, but via the Sunrise mobile network. For this reason, no technician is required for installation. All you have to do is plug in the Internet box in your home, insert the SIM card and enter the WLAN password. You only need a few minutes and the Home Box is ready for use. The subscription costs CHF 49 per month, with a one-time activation fee of CHF 59. 

yallo Home 5G

Not satisfied with the speed of the 4G network? No problem, because the yallo Home 5G gives you even faster Internet. With the yallo Home 5G Box, you can surf the ultra-fast 5G network and also access yallo TV. Here, too, the box is ready for use within minutes and only needs to be plugged in at home. The yallo Home 5G subscription costs CHF 69 per month. There is a one-time activation fee of CHF 59. 

yallo TV

In addition to fast Internet, yallo now also offers a yallo TV subscription. This offer was developed by yallo together with the Swiss streaming service Wilmaa and allows you to receive more than 270 channels. Of these, over 70 are available in Full HD and Dolby Digital. At home, yallo TV can be used via the yallo TV Box. Alternatively, you can also access the program via the web browser and use it that way. In addition, an app is also available, which allows you to access yallo TV on your smartphone while on the go. With the same login, TV content can be streamed on up to 5 devices simultaneously. Additional features include: 7 days replay, live pause and recordings of up to 1000 shows.

yallo TV is an OTT offering, which stands for over-the-top content. This means that it offers video and audio content over the Internet without being tied to a specific Internet provider. 

To enjoy yallo TV on your TV at home, you can easily connect the box yourself. It is compatible with almost all TV models and only needs an HDMI connection. Popular streaming apps such as Netflix, Disney+ and Amazon Prime are pre-installed on the TV box, but require an additional subscription to use them. 

This is how much the yallo TV subscription costs

You get the yallo TV subscription for CHF 20.- per month. However, if you already have a yallo Home Fiber or yallo Home 5G subscription, you get yallo TV for free. Additional costs are only incurred for the TV box, which costs CHF 69.-. 

For fast Internet and TV in your home, yallo also offers a combined home subscription: yallo Home Fiber. Find out more about the services included in this subscription below.  

yallo Home Fiber

The Home Fiber subscription from yallo allows you to surf the Swiss 5G network. Unlike yallo Home, the Internet here runs via fiber-optic technology. Thus, the Internet speed is more constant and reaches up to 10 Gbit/s. The yallo Home Fiber Box is the router here and is wireless. In addition to the fast Internet, the yallo Home Fiber also includes the yallo TV subscription. 

The yallo Home Fiber subscription costs CHF 69.- per month for new customers and CHF 39.- for yallo Mobile customers. In addition, there is a one-time activation fee of CHF 99.-.