yallo Mobile Subscription Comparison

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yallo Mobile Subscription Comparison

Yallo at a Glance

Yallo at a Glance

Yallo is a subsidiary of Sunrise UPC and was founded in 2005. Yallo customers can use Sunrise's 4g, 4G+ and 5G network, which is considered the best network in Switzerland along with the Swisscom network. However, the 5G network is only included in the expensive subscriptions. 

 

 

 

 

 

4G/ 4G+

• 96 % 4G network coverage

• 85 % 4G+ network coverage

• Very good coverage in the cities

⭐⭐⭐⭐

5G

 80% 5G network coverage from Sunrise

 No 5G+

⭐⭐

Price

Low

⭐⭐⭐⭐⭐

Internet connection

• Unstable wifi due to use of 4G and 5G network.

• Fiber Box for ultra-fast Internet at home

⭐⭐⭐

Roaming

 Strong

 Already included in many subscriptions

⭐⭐⭐⭐

TV Box

270+ channels with possibility to buy optional packages.

⭐⭐⭐⭐

Subscription period

0-24 months

⭐⭐⭐⭐

Customer service

Insufficient according to customer reviews

Notice period

2 months to each month end

⭐⭐⭐⭐⭐

Termination type

By phone or online chat

⭐⭐⭐

Special subscriptions

Many subscriptions with roaming and calls abroad

 

Check yallo coverage

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Yallo Customer Service

If you have any questions, please contact yallo's customer service. You can reach them in three different ways: 

Telephone hotline

You can contact yallo customer service via the telephone hotline at 0900 00 44 88 in Switzerland or +41 (0) 44 525 01 20 abroad. Each call costs CHF 1.50. According to reviews, the hotline is not well staffed, which is why it often takes several attempts to reach someone. In addition, the information provided by the employees is not very helpful. yallo's customer service is open Monday to Friday from 9 a.m. to 8 p.m., Saturday to Sunday from 10 a.m. to 7 p.m.

Chat

According to yallo, the fastest way to reach their customer service is via chat, which you can enter on their website via a button at the bottom right. The chat is open from Monday to Friday from 9 am to 8 pm. However, according to reviews, you can sometimes wait for hours for an answer. 

Contact form

Alternatively, you can contact customer service via a contact form on the yallo website. Here, a member of the customer service team will get in touch with you as soon as possible.

Type

Details

Average waiting time 

Costs

Reviews

Telephone hotline

CH: 0900 00 44 88

Abroad: 

+41 (0) 44 525 01 20

Takes several call attempts before answering. 

CHF 1.50/call


 

Not well staffed, difficult to reach. 

Is often forwarded to other responsible parties for a fee.

Customer service representatives do not provide information well

Chat

Accessible on the website at the bottom right. 

Up to several hours

Free of charge

Must wait for hours to problem handled by an employee. 

Contact form

Accessible on the website. 

No data

Free of charge

No data

 

yallo Network Coverage

yallo Network Coverage

Yallo is a subsidiary of Sunrise and uses the Sunrise network. Sunrise is the second-largest mobile network operator in Switzerland. Yallo customers can use Sunrise's 4G/4G+ network as well as the well-developed 5G network, but this is only included in the more expensive subscriptions.

Sunrise 4G and 4G+ network coverage

In 2019, Sunrise had already achieved nationwide 4G coverage of 96% of the Swiss population. For 4G+, the figure is 85%.

Sunrise 5G network coverage

Sunrise has a 5G network coverage of 80%. As early as 2018, Sunrise began expanding its 5G network and in 2021 already provided 731 cities and towns with high-speed internet. The network provider is concentrating on first supplying households and companies with 5G that do not yet have a fiber-optic connection and thus still have access to super-fast Internet

yallo Cancellation

There are many reasons to cancel your yallo subscription, and each one has different things to consider. yallo handles all cancellations - mobile and home - both over the phone and via online chat. yallo no longer accepts a written cancellation by mail. 

The most important thing to note about yallo is the minimum contract duration. You can find out what else you need to watch out for here. 

Cancellation of a yallo cell phone subscription

Like 

Free of charge from

Notice period

Any penalty fee 

To note

By phone at: 

0840 00 33 77

(CHF 1.50/call)

Via chat on support.yallo.ch 

After expiry of the minimum contract period 

2 months to each month end

In case of termination before the minimum contract period: Monthly basic fees until the regular termination date plus a handling fee of CHF 100. 

• Alternatively, you can pause your yallo subscription for 12 months.

• alao takes care of the cancellation stress-free for you

You can easily cancel a yallo subscription via the customer service hotline 0840 00 33 77 or the chat at support.yallo.ch. There, it will be explained to you how to proceed.

What you need to know when canceling your yallo contract

Cell phone subscriptions can only be canceled free of charge after the minimum contract period has expired. After that, yallo's general cancellation period of 2 months applies to the end of each month. However, there is no minimum contract period for most yallo subscriptions. Therefore, you are relatively flexible in the termination. If you cancel a subscription with a minimum contract period prematurely, you have to pay the monthly basic fees until the regular cancellation date as well as a handling fee of CHF 100.

If you use more than one service from yallo, make sure you specify the correct subscription when canceling. You can also cancel multiple services at the same time, but the deadlines may vary depending on the subscription. To find out the correct cancellation date for your services, yallo offers an online cancellation period calculator on their website. 

This is what you should do when you change your subscription

You want to switch to a new provider and keep your number? Then you should not simply cancel your current subscription. If the subscription is cancelled first and the switch is made later, your phone number may be lost and can no longer be reactivated. So before you cancel, you should ask the new provider to take over your phone number. In most cases, the new provider will then also take over the cancellation of your cell phone subscription with yallo, but here, too, the minimum contract period and notice periods must be observed. If you no longer need your number anyway, you can simply cancel it directly. 

Alternative: pause yallo subscription

With yallo, you have another option besides canceling your cell phone subscription: You can pause the subscription for up to 12 months. No costs will be incurred during this time. To do so, please contact yallo customer service. 

Cancellation yallo Home Subscription

Like 

Free of charge from

Notice period

Any penalty fee 

To note

By phone at: 

0840 00 33 77

(CHF 1.50/call)

 

Via chat on support.yallo.ch 

24 months

2 months to each month end

In case of termination before the minimum contract period: Monthly basic fees until the regular termination date plus a handling fee of CHF 100. 

• If you move, you will receive a new Home Fiber Box. Return the old box to yallo. 

• It is not possible to change the owner. The subscription must be cancelled and reactivated. 

The yallo Home Fiber subscription includes Internet and TV, yet the cancellation is no more complicated than that of a cell phone subscription. Here, too, the cancellation can be done either via a chargeable hotline - 0840 00 33 77 (CHF 1.50/call) - or via online chat. 

Fees for yallo Home cancellation

In order for the termination to be free of charge, the minimum contract period must be taken into account. This is 24 months for yallo Home Fiber. The subscription can be terminated at the end of the contract at the earliest and has a notice period of 2 months to the end of each month. If you terminate the contract prematurely, you will have to pay the monthly basic fees until the regular termination date as well as a handling fee of CHF 100.

Transfer yallo Home subscription to a third party instead of cancellation

It is not possible to change the holder. The product (yallo Home Max Fiber) must be cancelled and reactivated. In this case, please contact our relations team:

What happens to your yallo Home subscription when you move house?

In the event of a move, yallo Home Fiber cannot be transferred to a new holder. To do this, the subscription must first be canceled and then reactivated. Instead, you simply take your yallo Fiber Box with you to your new place of residence. However, you will be sent a new box. Return the old box to yallo at the following address: 

yallo c/o ALSO Switzerland

Meierhofstrasse 3

6032 Emmen

When moving, it is important to inform yallo in good time. The line at your new address must first be ordered and confirmed. Therefore, inform yallo between 3 and 6 weeks before the move. 

Return yallo Home Fiber Box

A yallo Home Fiber Box can only be used with the yallo Home MAx Fiber product. If you cancel the subscription, the box is no longer useful. Return it to yallo by mail and they will take care of the proper disposal and recycling. Send the box after consultation with yallo: 

yallo c/o ALSO Switzerland

Meierhofstrasse 3

6032 Emme

Yallo Roaming Options and Prices

Yallo Roaming Options and Prices

Travel Surf: Postpaid options
valid for 12 months

Region A

Region A

Region A

100MB

500 MB

2 GB

CHF 20.-

CHF 40.-

CHF 80.-

Region B

Region B

 

100 MB

500 MB

 

CHF 30.-

CHF 70.-

 

Region C

   

100 MB

   

CHF 50.-

   

 

 

Travel Surf 3 Days

Travel Surf 30 Days

Surf

Unlimited

Unlimited

Valid in

Zone 1

Zone 1

Duration

3 days

30 days

Price

CHF 15.-

CHF 45.-

 

Prepaid options:

Region A

Region A

Region A

100MB

500 MB

2 GB

CHF 25.-

CHF 50.-

CHF 100.-

 

 

Travel Surf 3 Days

Travel Surf 7 Days

Travel Surf 30 Days

Surf

Unlimited

Unlimited

Unlimited

Valid in

Zone 1

Zone 1

Zone 1

Duration

3 days

7 days

30 days

Price

CHF 20.-

CHF 30.-

CHF 50.-/month

 

Telephony

Valid for 12 months

 

Zone 1

Calls

60 min. phone calls abroad

SMS

-

Price

CHF 10.-

(Prepaid)

 

Standard tariffs Roaming yallo

 

Zone 1

Zone 2

Zone 3

Calls

Incoming calls:

1.-/min

Calls local + to Switzerland 

2.-/min

Incoming calls:

2.-/min

Calls local + to Switzerland 

4.-/min

Incoming calls:

3.-/min

Calls local + to Switzerland 

5.-/min

SMS

1.-/SMS

incoming SMS free of charge

1.-/SMS

incoming SMS free of charge

1.-/SMS

incoming SMS free of charge

MMS

2.-/MMS

2.-/MMS

2.-/MMS

Surf

2.-/MB

10.-/MB

15.-/MB

yallo Mobile Phone Subscription Offers

yallo Mobile Phone Subscription Offers

yallo offers cell phone subscriptions ranging from entry-level subscriptions and packages with extra data volume to the yallo international subscription with a phone flat rate abroad. The following is an overview of the yallo mobile subscriptions.

yallo Swiss

With the yallo mobile subscription, yallo Swiss you surf unlimited in Switzerland and get 1.5 GB high-speed internet per month. You can also make unlimited calls and texts within Switzerland. The yallo swiss subscription has no minimum contract period and can be purchased for only CHF 29.- per month.

yallo Swiss Flat

With the mobile subscription yallo swiss flat you have unlimited data volume in Switzerland every month. You also get unlimited calls and SMS to all Swiss networks. The yallo Swiss Flat subscription has no minimum contract period and costs CHF 58 per month.

yallo International

With the yallo International subscription, you get unlimited surfing every month throughout Switzerland and 3 GB roaming in Europe. In addition, you can make unlimited calls in Switzerland and the EU and text all over the world. yallo International has no minimum contract period and is available for CHF 68.- per month.

yallo Slim Plus

yallo slim plus is a yallo cell phone subscription that provides you with 1 GB data volume for surfing in Switzerland every month. In addition, you can make free calls to all Swiss networks for 60 minutes per month, even unlimited calls to yallo networks. The subscription also includes unlimited SMS/MMS. The yallo subscription has no minimum contract period and costs CHF 25 per month.

yallo Regular

With the yallo Regular subscription, you can surf in Switzerland with 5 GB data volume every month. In addition, the tariff includes unlimited calls, SMS and MMS within Switzerland.

yallo regular has no minimum contract period and costs CHF 38 per month.

yallo Regular Plus

yallo Regular Plus provides you with unlimited calls and messages to all Swiss networks every month. For surfing within Switzerland, you have 20 GB data volume per month at your disposal. yallo regular plus has no minimum contract period and is available for CHF 48 per month.

yallo Swiss Plus

With yallo Swiss Plus, you can make unlimited calls and text to all Swiss networks every month. You also get 4 GB of data volume for surfing in Switzerland every month. In Europe, you have 1 GB of data and 100 call minutes at your disposal every month. yallo Swiss Plus has no minimum contract period and costs CHF 68 per month.

yallo Swiss XL

With the yallo Swiss XL subscription, you can make unlimited calls, surf and send messages in Switzerland. In addition, you get 10 GB of high-speed Internet per month. The yallo Swiss XL subscription costs CHF 49 per month. 

yallo PostPaid

The yallo PostPaid subscription includes unlimited calls and messages in Switzerland and Europe. In addition, you can surf unlimited within Switzerland and have 1.5 GB of high-speed Internet at your disposal. The subscription has no minimum contract period and costs CHF 39.- per month.

CH

Swiss

Swiss Flat

Slim Plus

Regular

Regular Plus

 

1.5 GB high-speed Internet

High-speed Internet

High-speed Internet

High-speed Internet

High-speed Internet

 

Unlimited Internet (after 1.5 GB reduced speed of 256 kbit/s)

Unlimited Internet

1GB Internet

5GB Internet

20GB Internet

 

Roaming not included

Roaming not included

Roaming not included

Roaming not included

Roaming not included

 

Unlimited calls within Switzerland

Unlimited calls within Switzerland

• 60 min. calls to all Swiss networks. 

• Unlimited calls within yallo network. 

Unlimited calls within Switzerland

Unlimited calls within Switzerland

 

29.-/ month

58.-/ month

25.-/ month

38.-/ month

48.-/ month

 

No minimum contract period

• No minimum contract period

• For CHF 10.-/month also with unlimited 5G high-speed Internet. 

No minimum contract period

No minimum contract period

No minimum contract period

 

International 

Swiss Plus

Swiss XL

PostPaid

 
 

High-speed

Internet

High-speed

Internet

10 GB high speed

Internet

1.5 GB high-speed

Internet

 
 

Unlimited Internet

Unlimited Internet

Unlimited Internet (after 10 GB reduced speed of 256 kbit/s)

Unlimited Internet (after 1.5 GB reduced speed of 256 kbit/s)

 
 

3 GB roaming 

1 GB/ month roaming

Roaming not included

Roaming not included

 
 

Unlimited calls to Switzerland and EU.

Unlimited calls within Switzerland and 100 min. to Europe.

Unlimited calls within Switzerland

Unlimited calls within Switzerland

 
 

68.-/ month

68.-/ month

49.-/ month

39.-/ month

 
 

No minimum contract period

No minimum contract period

No minimum contract period

   

Int.

Fat

Fat Plus

Super Fat

Superfat Plus

Superfat XXL

 

High-speed Internet

High-speed Internet

High-speed Internet

High-speed Internet

High-speed Internet

 

Unlimited Internet

Unlimited Internet

Unlimited Internet

Unlimited Internet

Unlimited Internet

 

200 MB roaming in Europe, USA, Canada

3 GB roaming in Europe, USA, Canada

1 GB roaming in Europe, USA, Canada

5 GB roaming in Europe, USA, Canada

Unlimited Internet in Europe, USA, Canada

 

Unlimited calls to Switzerland, 

60 min. to EU.

• Unlimited calls to Switzerland, 

• 100 min. to EU and 300 minutes within Europe, USA, Canada.

Unlimited calls to Switzerland, EU and within Europe, USA, Canada.

• Unlimited calls to Switzerland, 

• 500 min. to EU and 500 min. within Europe, USA, Canada.

Unlimited calls to Switzerland, EU within Europe, USA, Canada.

 

CHF 58.-/month

CHF 78.-/month

CHF 88.-/month

98.-/ month

128.-/ month

   

• No minimum contract period

• For CHF 10.-/month also with unlimited 5G high-speed Internet. 

No minimum contract period

No minimum contract period

 

Surf

Go! Internet

Go! S Internet

Go! max

   
 

Unlimited Internet within Switzerland.

Max. Download 21 Mbit/s; upload 8 Mbit/s. 

20 GB high-speed Internet within Switzerland.

Unlimited Internet within Switzerland.

Max. Download 2 Gbit/s; upload 300 Mbit/s.

   
 

CHF 39.-/month

CHF 29.-/month

CHF 59.-/month

   

yallo subscriptions for calls abroad and roaming

Starting at CHF 39 per month, you can purchase yallo international rates that include free call minutes, messages and data volume for abroad. You can find the following offers at yallo:

yallo Fat

The yallo Fat subscription includes unlimited calls and messages in Switzerland and 60 call minutes to Europe. In addition, you can surf unlimited within Switzerland. Furthermore, you have 200 MB per month in the EU, USA and Canada at your disposal. The subscription has no minimum contract period and costs CHF 58.- per month.

yallo Superfat Plus

With yallo Superfat Plus, you can make unlimited calls in Switzerland and 500 minutes of free calls to Europe every month. You also get unlimited data volume in Switzerland. Furthermore, you get 500 free call minutes and 5 GB data volume per month in the EU, USA and Canada. Unlimited SMS and MMS are available within Switzerland and in/to Europe.

yallo superfat plus costs CHF 98 per month and has no minimum contract period.

yallo Super Fat

With the yallo super fat subscription, you can make unlimited calls and send messages in Switzerland and Europe. In Switzerland, you also get unlimited high-speed Internet. In the EU, USA and Canada, you have 1 GB data volume and unlimited call minutes per month. The subscription has no minimum contract period and costs CHF 88 per month.

yallo Fat Plus

The yallo Fat Plus subscription includes unlimited calls and messages in Switzerland and 100 call minutes to Europe. In addition, you can surf unlimited within Switzerland. Furthermore, you have 300 call minutes and 3 GB in the EU, USA and Canada at your disposal per month. The subscription has no minimum contract period and costs CHF 78 per month.

yallo Superfat XXL

With the yallo Superfat XXL subscription, you can make unlimited calls, send messages and surf the Internet every month in Switzerland, the EU, the USA and Canada. The yallo Superfat XXL tariff costs CHF 128 per month (without minimum contract period).

yallo data packages for on the go

You want a pure yallo data subscription? yallo currently offers three Internet-only subscriptions that allow you to surf on the go without any problems.

yallo Go! Internet

yallo Go! Internet is a yallo data tariff that provides you with unlimited data volume in Switzerland every month. The SIM card is available for all devices (smartphone, tablet, laptop). The yallo Go! Internet subscription has no minimum contract period and costs CHF 39.- per month.

yallo Go! S Internet

With the yallo Go! S Internet subscription, you get 20 GB of high-speed data volume every month for surfing in Switzerland. The SIM card is available for all devices (smartphone, tablet, laptop). The yallo data subscription has no minimum contract period and costs CHF 29 per month.

yallo Go! S max

yallo Go! max is a yallo data tariff that provides you with unlimited data volume in Switzerland every month. The SIM card is available for all devices (smartphone, tablet, laptop). The yallo Go! max Internet subscription has no minimum contract period, costs CHF 59.- per month.

The right yallo subscription for your needs

 

Features

Recommended services

Recommended yallo subscription

Low usage

Users Internet only at home and via WLAN networks

Up to 500 megabytes of data volume

• Slim Plus

• Swiss

Normal usage

• Music streaming

• A lot on WhatsApp 

• Occasional on social media

2 to 5 GB data volume

• Regular 

• PostPaid

Frequent usage

• Streaming video on the go

• Will not do without any application on the go

At least 5 GB data volume

• Regular Plus

• Swiss Plus

• Swiss XL

Frequent traveler

Regularly on the road in other European countries.

Roaming data included in the subscription

• Fat Plus

• Superfat Plus

• Superfat XXL

yallo Internet & TV Subscription Offers

yallo Home 4G

yallo Home 5G

yallo TV

yallo Home Fiber

• 80 - 300 Mbit surfing speed. 

• Surfing the 4G network

• Stable and well-developed networks. Via Line/Mobile over best mobile network.

• Hardware free of charge

• No technical support required for installation

• CHF 49.-/month

• One-time activation costs & SIM card: CHF 59.-

• 200 Mbit to 2GBit surfing speed.

• Surfing the 5G network
• yallo TV included
• Stable and well-developed networks. Via Line/Mobile over best mobile network.
• Hardware free of charge
• No technical support required for installation
• CHF 69.-/month

• One-time activation costs & SIM card: CHF 59.-

• Up to 5 devices simultaneously

• 270 channels in different languages - 
• 70 channels in Full HD and Dolby Digital.
• yallo TV Box one-time CHF 69.- 
• 7 days replay, live pause   
• 1000 broadcasts recordings 
• CHF 20.-/month

• Fiber optic technology with ultra-fast 10 GBit/sec. Down- and upload

• Super large switch with five Ethernet ports (4x 1GBASET and 1x 10GBASE-T)
• yallo TV
• CHF 39.-/month for mobile customers
• CHF 79.-/month for new customers
• CHF 99 Activation fee

 

In addition to the numerous yallo Mobile subscriptions with data volume, yallo also offers Internet subscriptions for the home and a combination subscription that includes Internet and a TV subscription.

yallo Internet Subscription

Those who want fast Internet at home can do so without a cable connection thanks to the yallo Home Box. The yallo Home Box runs on the Sunrise mobile network. This means that the device can also be easily used on the move and at a different location. The battery life of the box is about two hours. At home, it only needs electricity for use and can therefore also be set up at locations that have neither a telephone, fiber optic or TV connection.  
According to yallo, up to 64 devices can be connected to the device at the same time. The box also has a gigabit network port. The yallo Home Box also has a SIM lock that can be removed after 12 months. Once the device has been paid off (12 or 24 months), it belongs to the customer. 

With yallo Home, you can choose between two different Internet speeds: 4G and 5G. If you are not satisfied with the performance, you have a 7-day return policy. 

yallo Home 4G

With the yallo Home 4G, you surf unlimited on the Sunrise 4G network. The maximum download speed here is 250.0 Mbit/s. The special thing about yallo Home 4G is that data is not transferred via cable, but via the Sunrise mobile network. For this reason, no technician is required for installation. All you have to do is plug in the Internet box in your home, insert the SIM card and enter the WLAN password. You only need a few minutes and the Home Box is ready for use. The subscription costs CHF 49 per month, with a one-time activation fee of CHF 59. 

yallo Home 5G

Not satisfied with the speed of the 4G network? No problem, because the yallo Home 5G gives you even faster Internet. With the yallo Home 5G Box, you can surf the ultra-fast 5G network and also access yallo TV. Here, too, the box is ready for use within minutes and only needs to be plugged in at home. The yallo Home 5G subscription costs CHF 69 per month. There is a one-time activation fee of CHF 59. 

yallo TV

In addition to fast Internet, yallo now also offers a yallo TV subscription. This offer was developed by yallo together with the Swiss streaming service Wilmaa and allows you to receive more than 270 channels. Of these, over 70 are available in Full HD and Dolby Digital. At home, yallo TV can be used via the yallo TV Box. Alternatively, you can also access the program via the web browser and use it that way. In addition, an app is also available, which allows you to access yallo TV on your smartphone while on the go. With the same login, TV content can be streamed on up to 5 devices simultaneously. Additional features include: 7 days replay, live pause and recordings of up to 1000 shows.

yallo TV is an OTT offering, which stands for over-the-top content. This means that it offers video and audio content over the Internet without being tied to a specific Internet provider. 

To enjoy yallo TV on your TV at home, you can easily connect the box yourself. It is compatible with almost all TV models and only needs an HDMI connection. Popular streaming apps such as Netflix, Disney+ and Amazon Prime are pre-installed on the TV box, but require an additional subscription to use them. 

This is how much the yallo TV subscription costs

You get the yallo TV subscription for CHF 20.- per month. However, if you already have a yallo Home Fiber or yallo Home 5G subscription, you get yallo TV for free. Additional costs are only incurred for the TV box, which costs CHF 69.-. 

yallo Bundle Subscription Offers

For fast Internet and TV in your home, yallo also offers a combined home subscription: yallo Home Fiber. Find out more about the services included in this subscription below.  

yallo Home Fiber

The Home Fiber subscription from yallo allows you to surf the Swiss 5G network. Unlike yallo Home, the Internet here runs via fiber-optic technology. Thus, the Internet speed is more constant and reaches up to 10 Gbit/s. The yallo Home Fiber Box is the router here and is wireless. In addition to the fast Internet, the yallo Home Fiber also includes the yallo TV subscription. 

The yallo Home Fiber subscription costs CHF 69.- per month for new customers and CHF 39.- for yallo Mobile customers. In addition, there is a one-time activation fee of CHF 99.-.

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