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FAQs

• How do I change my mobile provider while keeping my number?

  It's very simple, first you have to look for your ideal plan and order it through us. Your new service provider will transfer your number and cancel your current contract for you as part of the service without any additional cost. Please never cancel your current contract by yourself as you will lose your current phone number. We advise you to look at the date on which your current contract ends (including the cancellation period) and transfer your number for this date. The billing of your new plan starts only once the new plan has been activated.

• How do I change my internet provider

  It is very simple, the first thing you should do is to find the best internet provider for your address. This point is very important since the internet speed available at your address depends on the technology that is installed within your building. Therefore, we first ask you to enter your address so that we can display the best plans for you based on the internet availability at your address. Once you have found your ideal internet plan you can order it for the date after your cancellation period. In most contracts the period of notice is 60 days. To cancel your internet contract with your current internet provider we recommend you to send a letter via registered post to your provider's address.

• Do I have to pay any additional cost?

  No. Our service is free of charge for our users. We get a comission from the providers for every plan that we sell.

• Is my data secure?

  When you place an order for a plan with us, all your personal data will be processed in the AWS server of amazon in Europe, which is the best-known encrypted server in Europe. Any image of you will be automatically deleted after the virtual verification has been done.

• Why digital identification?

  Since March 2018 a law in Switzerland (SPTA) requires all telecom providers to identify their customers. No worries, you don’t need to go to a shop and wait in line. As part of our process, you can simply upload a picture of your ID and take a selfie to verify it’s really you. Our platform compares your ID versus your image and deletes the register of your image right after. This process allows us to make the order process 100% digitally, faster and free of charge.

• With whom do I sign the contract?

  We are a Swiss digital platform that helps you to find and order your new plan very fast and at the best conditions including exclusive offers that are only available with us. After you find the ideal plan, we proceed your order automatically with your new telecommunication provider. The contract will be made between you and your new telecommunication provider. The billing of the contract starts after your new service is activated on your desired date. You do not have any risk with us as you do not have to do any payment on our platform and you can contact us in case of any questions.