Do you want to cancel your Sunrise contract or change your Sunrise subscription? Over time, it can make sense to cancel your tariff in order to access a better offer. We therefore recommend terminating your contract after two or three years or changing your Sunrise subscription. You can find out what you should bear in mind when cancelling your contract below.

Cancel Your Sunrise Subscription

If you wish to extend your existing Sunrise subscription, you can do so by renewing your subscription. If you wish to cancel the contract, you should inform the provider, Sunrise Communication AG, by telephone or via Sunrise Chat. Written notices of termination by post or e-mail are no longer accepted. You can find the Sunrise Chat on the Sunrise website. The Sunrise Relation Team can quickly take care of all administrative matters.

If you wish to cancel your Sunrise subscription by telephone, you can contact Sunrise on the customer service number 0800 100 600 or 0800 707 505 and inform the employee of the services you wish to cancel.

You can also request a callback on the Sunrise website. You should have your customer number and contract details to hand during the call.

Sunrise Cancellation Period and Minimum Contract Term

Before you cancel your Sunrise subscription, you should take a close look at your contract. Among other things, the contract specifies the period of notice and the minimum contract term. The notice period describes the period between the submitted notice and the termination of the contract with the provider.

The minimum contract period, on the other hand, is the time during which the contract is effective and legally binding. Within this period, the contractual relationship cannot be terminated prematurely.

Cancel Sunrise Mobile Phone Subscription

If you want to keep the phone number, you should register it with the new provider in good time. You will receive the form for transferring the number from the new provider. Also make sure that you only cancel your Sunrise subscription when you switch to a new subscription.

If the subscription is cancelled first and the change takes place later, your telephone number will be lost and cannot be reactivated. The easiest way is to order a new subscription. The new provider will then take care of the cancellation and the transfer of the mobile phone number.

Sunrise generally waives a minimum contract period on mobile phone subscriptions. An exception may exist in the case of a promotion. Sunrise Mobile subscriptions can therefore be cancelled at any time, subject to the cancellation period of two months to the end of the month. Inform the provider of the cancellation by telephone or via Sunrise Chat.

Cancel Sunrise Internet Subscription

Sunrise Internet subscriptions are subject to a notice period of two months to the end of the month and compliance with the minimum contract term of 12 or 24 months (promotions). You can give Sunrise notice of termination by phone or chat.

Cancel Sunrise Combi-subscription

The Sunrise Combi subscription is also subject to a minimum contract period of 12 or 24 months, taking into account the 60-day notice period. If you want to cancel the Sunrise Combi contract, notify the provider by phone or via Sunrise Chat.

Sunrise Hotline for Customers

If you have any questions, you can call the Sunrise hotline. The customer service numbers are 0800 100 600 and 0800 707 505. If you have a phone flat rate, the Sunrise landline number is free of charge.

In addition to the numerous Mobile Sunrise subscriptions with data volumes, Sunrise also offers Internet subscriptions for the home and combined subscriptions which include Internet, television and a fixed network connection.

The following is an overview of Sunrise Internet subscriptions. Fixed network and TV can be added on a modular basis as required.

Sunrise We Home S

The We Home S subscription is the Internet starter package from Sunrise. The offer includes an Internet connection for the home. Due to the comparatively slow internet speed of up to 100 Mbit/s (via fibre or G.Fast), this Sunrise internet subscription is ideal for households with occasional internet use.

A free landline telephone connection with a per-minute rate is included in the Sunrise We Home S subscription. The connection fee is a one-off charge of CHF 79. If you book online, the fee is waived.

The Sunrise Internet subscription has a minimum contract period of 12 months and costs CHF 55 per month.

Sunrise We Mobile M

The Sunrise We Mobile M Internet subscription is particularly suitable for households with demanding Internet use via multiple end devices. With an upload and download speed of up to 500 Mbit/s (via fibre or G.Fast), surfing is possible here. In addition, a free fixed network connection with a per-minute rate is included.

If you book online, the connection fee of 79 francs is waived.

The Internet subscription has a contract term of at least 12 months and can be purchased for CHF 75 per month.

Sunrise We Home L

The third Sunrise Internet subscription, We Home L, is the top-speed package from Sunrise. With internet speeds of up to 10 Gbit/s (via fibre or G.Fast), this subscription is ideal for households with data-intensive internet use. A free fixed network connection with a per-minute rate is also included here.

The connection fee of CHF 79 is waived if you order the Internet subscription online.

The Sunrise offer has a minimum contract period of 12 months and costs CHF 95 per month.

In addition to the numerous mobile phone subscriptions, Sunrise also offers home subscriptions that include television, Internet and a fixed network connection. With the combination subscriptions, you get a complete package for the whole family.

All Sunrise Combi subscription offers include access to over 275 channels as well as the most popular apps and pay-TV offers. In addition, you have a storage capacity of over 2000h and a 7-day replay TV function. Which means you have the opportunity to watch your favorite films offline, save them and check the programs of the past week. With the Sunrise UPC TV app, you can also stream your TV program on your smartphone or tablet - wherever and whenever you like. The app can be used on up to three devices at the same time, guaranteeing you uninterrupted entertainment.

Find out below what options you have and what services the subscriptions include.

We Home M+

The We Home M+ combi subscription offer includes an Internet subscription, a TV subscription and a landline connection. The upload and download speed reaches up to 500 / Mbits and is therefore suitable for households with demanding Internet use on several devices.

A landline flat rate is also included in the subscription. Which means you can make unlimited calls to all networks within Switzerland.

The Sunrise We Home L + subscription has a minimum contract term of 12 months and costs CHF 90 per month. If you order online, there are no activation costs.

We Home L+

The We Home L + combi subscription offer also includes an Internet subscription, a TV subscription and a landline connection. An upload and download speed of up to 10 Gbit / s via fiber optic connections means you can surf ultra-fast from home. This offer is therefore particularly interesting for households with data-intensive Internet use.

Thanks to the fixed network flat rate, which is included in the offer, you can make unlimited calls to Swiss networks.

The Sunrise We Home L + subscription has a minimum contract term of 12 months and costs CHF 100 per month. If you order online, there are no activation costs here either.

Sunrise We Home XL+

The We Home XL+ combo subscription includes an Internet subscription, a TV subscription and a fixed-network connection. With upload and download speeds of up to 10 Gbit/s via fibre-optic connections, you can surf from home at ultra-fast speeds. The Sunrise We Home XL+ subscription includes a set-top box Apple TV worth CHF 199, which can be connected to the TV or a monitor.

You also get access to the TV neo max streaming service: As a TV neo max customer, you get over 240 channels and a storage capacity of 500 cloud recording hours as well as a come-back function of 7 days.

So you have the possibility to watch your favorite movies offline, to save them and to look up the shows of the past week. In addition, with TV neo max you can stream on up to 6 devices, so that the whole family can benefit from the offer. The streaming subscription can be cancelled at any time.

A fixed network flat rate is also included in the subscription. This means you can make unlimited calls to all networks in Switzerland.
The Sunrise We Home XL+ subscription has a minimum contract term of 12 months and costs CHF 100 per month. If you order online, the activation costs are waived.

Sunrise Combi Discounts

If you combine your Mobile subscription with the Home subscription, you can benefit from a combination discount of CHF 15 or CHF 25 per month.