There are many reasons to cancel your Sunrise subscription, and each one has different things to consider. Sunrise handles all cancellations - mobile and home - by phone or via web chat. Customer service will give you any additional information you need.
At Sunrise, you should pay particular attention to the minimum contract durations. These must be adhered to. If you fail to do so, you may incur high penalties. You can find out how high these are and what else you need to watch out for here.
Cancellation of a Sunrise cell phone subscription
The most important facts in brief:
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Free of charge from
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Notice period
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Any penalty fee
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To note
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By phone at:
0800 100 600
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After expiration of the minimum contract period (usually 12/24 months)
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60 days
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If the contract is terminated before the end of the minimum contract period, basic charges must be paid for the remaining term.
In case of non-compliance with the cancellation period, you will pay the basic fees for the remaining 2 months plus a fee of CHF 100.
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If you change providers, do not cancel your subscription, but request number transfer. The new provider or alao will cancel for you.
Alao takes care of the cancellation stress-free for you
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You can easily cancel a Sunrise subscription via the customer service hotline 0800 100 600 or alternatively via web chat. There, it will be explained to you how to proceed. Customer service is available by phone from Monday to Friday from 8 a.m. to 7 p.m. and on Saturday from 9 a.m. to 5 p.m.. The chat is open from Monday to Friday from 8 am to 7 pm.
This is what you must bear in mind when cancelling your contract with Sunrise
The cell phone subscriptions with Sunrise can only be cancelled after the minimum contract period has expired. At Sunrise, this is at least 12 months, but often also 24 months. The notice period is 60 days. With a notice period of 60 days to the minimum contract period, a cell phone subscription from Sunrise can therefore be terminated at the earliest. As long as the cancellation period and minimum contract duration are adhered to, there are no additional costs for the cancellation. If you want to cancel before the expiration of the minimum contract period, you have to pay a penalty fee for the early cancellation of the contract. This can cost several hundred francs, because the basic fees for the remaining term will still be charged. If you cancel your subscription after the minimum contract period has expired without adhering to the regular cancellation period, you will have to pay the basic fees for the remaining two months plus a fee of CHF 100. For this reason, it is recommended to wait for the minimum contract period.
This is what you should do when you change your subscription
You want to switch to a new provider and keep your number? Then you should not simply cancel your current subscription. If you do, you may lose your number. In most cases, you can simply give your number to the new provider and request a number transfer. In most cases, the new provider will then also take over the cancellation of your cell phone subscription with Sunrise, but the minimum contract period and notice periods must be observed here as well. Otherwise, you can ask customer service to convert the number to prepaid after the cancellation period.
Cancellation Sunrise Home Subscription
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Free of charge from
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Notice period
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Any penalty fee
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To note
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By phone: 0800 100 600
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Web Chat
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After expiration of the minimum contract period (usually 12/24 months)
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2 months
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- In the event of termination before the minimum contract period: Monthly basic charges until the ordinary termination date.
- Fee for non-return of Wlan-Router and TV Box: CHF 100.-
- Fee for non-return of Sunrise Internet Box 5G: CHF 250.-
- Removal fee: CHF 79.-
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- Hardware must be returned undamaged to Sunrise after contract expiration.
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Sunrise Home subscriptions include fixed network, Internet and TV. For these complex combination deals, there is a bit more to consider when canceling than with the cell phone subscription. Just as with the cell phone subscription, a notice period of 60 days applies and the cancellation is carried out by phone with Sunrise customer service 0800 100 600 or via web chat.
Fees for Sunrise Home cancellation
No termination fees are incurred until the minimum contract period has expired. This is between 12 and 24 months in each case. In any other case, there are additional charges. For example, in the event of premature termination, the monthly recurring basic charges will be billed until the end of the minimum contract period. After the end of the minimum contract period, the cancellation period of two months must be observed.
Return hardware after termination
After the termination of the contract, you must return the hardware to Sunrise, as they are only borrowed. This includes Internet and TV boxes, modem and router. If the hardware is not returned to Sunrise within 60 days after termination of the contract, a cancellation fee will be charged. For Wlan routers and TV boxes, this amounts to CHF 100, for the Sunrise Internet Box 5G, however, CHF 250.
What happens to your Sunrise Home subscription when you move house?
When you move, you must of course also take your Sunrise Home subscription with you. To do this, you must register your move online with Sunrise 14 days in advance. Here you have to enter the desired moving date, your new address, previous tenant's number and, if necessary, the number of your fiber optic outlet at the new place of residence. You can keep your landline number, but you can also request a new one. The processing fee for this is CHF 79.
