General Terms and Conditions

General Terms and Conditions from alao 

  1. Contracting parties

The provider alao AG ("We" or "alao") operates the website www.alao.ch ("alao.ch" or "Website") and the TWINT mobile hub in the TWINT app ("Mobile Hub"). The Website and the Mobile Hub offer a free platform that enables private individuals and companies (“Business Customers”) (together "They" or "their") to compare various products, services and prices from telecommunications providers and to order these products and services directly via the Website or the Mobile Hub. The General Terms and Conditions ("GTC") apply to any use of the Website and the Mobile Hub as well as any orders.

alao acts only as an intermediary and service provider between the private customer/business customer and the telecommunications provider of their choice. Any order placed via the Website or the Mobile Hub and the subsequent services are provided exclusively by the telecommunications provider of your choice. alao is not a party to any contract with the private customer/business customer. All contracts between the private customer/business customer or the telecommunications provider of their choice are concluded in their own name, for their own account and at the private customer's/business customer's own risk. The telecommunications provider is therefore their only contractual partner when private customers/business customers order a service via the Website or the Mobile Hub. The customers/business customers, together with their chosen telecommunications provider, bear sole responsibility for the fulfillment and execution of all contractual obligations.

2. Conclusion of the contract

The order placed by the customer on alao.ch or the Mobile Hub represents an offer to which the customer is bound. After the customer has provided all the contact details, uploaded the ID documents, carried out the verification via selfie and clicked the "Conclude contract" button, the contract is considered binding on the customer side. The customers first name and last name are used as a signature for the conclusion of the contract. 

If the customer withdraws from their order after submitting it, alao is entitled to charge a reasonable processing and cancellation fee, which is usually around CHF 200.

The contract with the private/business customer is only deemed to have been concluded when the telecommunications provider of the customer´s choice has accepted the offer (As a rule, you can expect a response from the telecommunications provider within 48 hours of placing your order.). 

The processing and response time of the telecommunications provider is outside of alao's control and responsibility. Therefore, alao assumes no guarantee or liability for the duration or timing of the response. The stated 48-hour timeframe is merely a non-binding guideline and does not constitute a guarantee of compliance.

The terms and conditions of the telecommunications provider apply (including terms and conditions for pricing, billing, delivery and activation of the ordered services). 

3. Liability and Warranty

alao acts solely as an intermediary and assumes no guarantee or warranty whatsoever regarding the conclusion of a contract between the customer/business customer and the telecommunications provider.

In particular, alao assumes no liability or warranty for the acceptance or rejection of offers by the telecommunications provider, including, but not limited to, credit checks, investigations by debt collection agencies, identity verifications, or other requirements on the part of the customer/business customer.

Furthermore, alao is in no way liable for the performance, omissions, delays or breaches of contract by the telecommunications provider. alao is in no way liable for any loss or damage, including direct and indirect consequential damage and negligence, that may arise from the contract between the private/business customer and the telecommunications provider of their choice. 

Any liability of alao, including for lost profits, data loss, indirect or consequential damages, is excluded to the extent permitted by law. Furthermore, alao is not liable for the administration of the customer's/business customer's subscriptions. The customer/business customer is responsible for renewing expiring contracts.

Although the provided data is based on information that alao believes to be reliable and alao strives to keep it up to date, it should not be taken to represent that such data is accurate, current or complete. Content may be changed or removed at any time without prior notice. Use of the alao.ch website and the Mobile Hub is at your own risk. The content is provided "as is" and without any express or implied representations or warranties. To the extent permitted by law, all warranties and liability are disclaimed. alao is not liable in any case for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from access to, use or any form of use of alao or the Mobile Hub, even if alao has been advised of the possibility of such loss or damage. alao does not warrant, expressly or impliedly, the accuracy or completeness of the information, text, graphics, links or other items contained on the Website and in the Mobile Hub, nor does warrant that the functions contained on this Website and in the Mobile Hub will be uninterrupted or error-free or does not contain any viruses. alao expressly disclaims any liability for errors and omissions in the data and information on the Website and in the Mobile Hub. This also applies to the use or interpretation of the information contained on the Website or in the Mobile Hub by third parties to the extent permitted by law. If a link within the Website or Mobile Hub leads to an external website, alao does not assume any responsibility and/or liability for this external website and its contents.

4. Customer benefits

alao can support product placement with vouchers, cashbacks, free activation and other goodies ("Customer Benefit(s)"). A maximum of one additional Customer Benefit can be added manually to the existing offer by the private/business customer. Customer benefits, if available, will only be granted once a contract has been concluded between the telecommunications provider and the customer/business customer for the selected product via the website/Mobile Hub, and the customer/business customer has submitted the first invoice from the telecommunications provider. The private/business customer must submit a legible scan/photograph of the first invoice in PDF/image format via an upload link provided in an email from alao. alao reserves the right to check the submitted invoice(s) for authenticity and compliance with these GTC and to reject them in the event of non-compliance. Any abuse, fraud or attempted fraud will be prosecuted.

The customer/business customer is not entitled to customer benefits. Customer benefits are also only granted while supplies last. Any liability of alao in connection with customer benefits is excluded, subject to legal permissibility.

5. Customer feedback and reviews

Any use of the content of the website and the Mobile Hub for commercial purposes is prohibited without the express written consent of alao.

All information and content published on the website and the Mobile Hub, including services and prices, designs, and software, are protected by copyright and belong to alao. Copying, using, or downloading information, designs, software, or the like does not transfer any rights to the software or other elements of the website or Mobile Hub content to customers or business partners. The names "alao AG," "alao," "alao.ch," and "alao. simply easy." are trademarks of alao. All other trademarks listed on the website and the Mobile Hub are the property of their respective owners.
By using the website and the Mobile Hub, customers and business partners expressly agree not to use the information provided on the website in any way or form outside of its original intended purpose. In particular, customers and business clients agree not to copy, publish, or otherwise reproduce any accessible data from the website and the Mobile Hub in any form, especially on the internet. However, business clients are permitted to share such data within their company with employees, provided this is solely for internal information and business purposes and no disclosure to third parties outside the company occurs.

6. Copyright

Any use of the content of the website and the Mobile Hub for commercial purposes is prohibited without the express written consent of alao.
All information and content published on the website and the Mobile Hub, including services and prices, designs, and software, are protected by copyright and belong to alao. Copying, using, or downloading information, designs, software, or the like does not transfer any rights to the software or other elements of the website or Mobile Hub content to customers or business partners. The names "alao AG," "alao," "alao.ch," and "alao. simply easy." are trademarks of alao. All other trademarks listed on the website and the Mobile Hub are the property of their respective owners.
By using the website and the Mobile Hub, customers and business partners expressly agree not to use the information provided on the website in any way or form outside of its original intended purpose. In particular, customers and business clients agree not to copy, publish, or otherwise reproduce any accessible data from the website and the Mobile Hub in any form, especially on the internet. However, business clients are permitted to share such data within their company with employees, provided this is solely for internal information and business purposes and no disclosure to third parties outside the company occurs.

7. Return Policy

The customer/business customer has no general right of return or exchange for devices purchased via alao.ch or the Mobile Hub. A right of return exists for individual devices in accordance with the return policy. Exchanges are generally excluded. For warranty claims arising from the purchase of a device via alao.ch or the Mobile Hub, we also refer to our return policy.

8. Changes to the Terms and Conditions

By using the website and the Mobile Hub, or by placing an order, customers/business customers agree to the most current version of the General Terms and Conditions. It is recommended that you regularly check this website/Mobile Hub and the General Terms and Conditions for changes. alao reserves the right to amend the General Terms and Conditions at any time.

By using the website or the Mobile Hub, the customer/business customer further confirms that we may send them additional information about the services from time to time. Users have the option to inform alao at any time via email at support@alao.ch if they no longer wish to receive such information.

Imprint

alao AG 
Ottikerstrasse 59
8006 Zürich
Schweiz
E-Mail: support@alao.ch

Data Processing

Regarding data protection, please refer to alao's privacy policy.

Applicable Law and Jurisdiction

These GTC and the use of this Website and the Mobile Hub and any orders are subject to Swiss law (excluding the Vienna Sales Convention).
For all disputes relating to these terms and conditions, the use of the website or the Mobile Hub and orders, the courts in Zurich shall have jurisdiction.
In the event of a legal dispute or dispute, only the German version of the Website, the Mobile Hub and these GTC shall prevail.

As of: June 2026

 

 Conditions of participation in the alao raffle

  1. The raffle will be carried out by alao AG, Ottikerstrasse 59, 8006 Zurich from July 19-August 31, 2026.
  2. Users who take out a new mobile subscription through alao during the raffle period will automatically take part in the draw for 1 Swiss International Airlines Flight voucher worth CHF 1000. The users therefore unconditionally accept and agree to the following conditions. This raffle is not affiliated with SWISS International Air Lines AG and is neither sponsored nor endorsed by SWISS.
  3. Users who do not wish to take part in the raffle can unsubscribe from the competition at support@alao.ch.
  4. All natural persons with permanent residence in Switzerland who are at least 18 years old when taking part are eligible to participate.
  5. Employees of alao AG and freelancers who provide services for alao AG on behalf of alao AG are not eligible to participate. If the competition is organized by a competition partner of alao AG, the employees of that competition organizer are also not eligible to take part.
  6. To participate in the competition, the participant must provide the following information: name and valid email address. These conditions of participation and the data protection declaration of alao AG must also be accepted.
  7. In order to deliver the prize, a valid residential address in Switzerland is required in addition to a valid email address. This will only be requested from the winner. If the prize cannot be delivered due to an incorrect e-mail, home address or due to repeated non-acceptance, alao AG is entitled to award the prize elsewhere and the participant is no longer entitled to the prize or a replacement service.
  8. Automatically generated entries and dispatches as well as participations resulting from technical manipulation will not be included in the evaluation.
  9. alao AG reserves the right to disqualify participants who manipulate or attempt to manipulate a competition or violate the terms and conditions of participation without giving reasons and to exclude them from the competition or to withdraw and/or demand a refund of their winnings.
  10. The winner will be drawn by September 20, 2026 and notified of his/her win via email. This message also defines the procedure for sending the prize.
  11. There will be no correspondence about the competition other than with the winner. If the prize cannot be delivered, it will be awarded elsewhere. The prize cannot be exchanged or paid out in cash.
  12. If the winner withdraws from the prize, the claim to the prize will expire and, analogous to Art. 7, a new winner will be determined.
  13. The processing of personal data by alao AG is carried out in accordance with the data protection declaration.
  14. alao AG assumes no liability for transport, receipt or non-receipt or for any transport damage or for the total or partial loss of the prizes.
  15. alao AG excludes, to the extent permitted by law, any liability in connection with the competition and its implementation as well as the prices. alao AG is not liable for legal and/or material defects in the prices and also not for any consequential damage caused by the prices. The warranty conditions of the respective manufacturers of the prices apply.
  16. Any statutory tax charges will be deducted. Winners are responsible for paying any other applicable taxes.
  17. The allocation of prizes cannot be challenged.
  18. Legal recourse is excluded.
  19. Participation in the raffle is subject to Swiss law. The place of jurisdiction is Zurich 1, Switzerland. In the event of a legal dispute or a dispute, only the German version of "Conditions of Participation Competition alao.ch" is authoritative