Terms and Conditions

Terms and Conditions of alao


The provider alao AG, which operates the website alao.ch, and the website itself (“We” or “alao”) offer a free platform which enables private individuals to compare various products and prices from telecommunications providers and to order the products directly through the website www.alao.ch („alao.ch” or “Website”). The present terms and conditions apply to the use of the entire Website.


Any use for commercial purposes is forbidden unless an explicit consent in writing from alao AG (provider of alao.ch) has been received. All information and content published on alao.ch, including the services and prices, designs as well as software are protected by copyright for alao AG. No rights regarding software or other elements of the content of the Website www.alao.ch will be transferred to you through copying, using or downloading the information. The name alao AG, alao and alao.ch are registered and unregistered trademarks of alao AG. All other trademarks are those of their respective owners.


When using the Website users commit explicitly not to utilize information provided on or through the Website in any shape and form for anything other than the original purpose. In particular, the user will refrain from copying, publishing or otherwise reproducing accessible data in any form. 


We and alao.ch act solely as an intermediary and service provider between the customer and the telecommunication provider of choice. Any order through the Website and subsequent services are fulfilled exclusively by the telecommunication provider of choice and neither We nor alao.ch is party to any agreement. All contracts by the customer or the telecommunication provider of choice are concluded in their own name, on their own account and at their own risk. The telecommunication provider is therefore your sole contractual partner if you order a service through our Website. Both you and the telecommunication provider of choice carry the sole responsibility for fulfilling and executing all contractual obligations. The order placed by you on alao.ch represents an offer to which you are bound. After you have provided all contact details, uploaded your identification documents, verified via selfie and clicked the "Conclude contract" button, the contract is considered binding on the customer side and your first name and last name will be used as signature for the used as signature for the conclusion of the contract. The contract shall only be deemed to have been concluded once the telecommunication provider of choice has  accepted your offer (usually you can expect a response within 48 hours). The conditions of the telecommunication provider apply (including conditions on price, invoicing, delivery and activation of the services ordered). We or alao.ch are under no circumstances liable for loss or damage, even for negligence, including direct and indirect consequential damage, which may have resulted from the contract between yourself and the telecommunication provider of choice. The customer has no general right of return and exchange for devices purchased via alao.ch. For individual devices, there is a right of return in compliance with the return policy. An exchange is generally excluded. For warranty claims arising from the purchase of a device via alao.ch, we also refer to our return policy.


This Website is for information purposes only and is not intended to be relied upon as a forecast, research or offer. The information on this Website does not constitute a recommendation, offer or solicitation to buy or sell any of the offers displayed. Although all data is based upon information that We consider to be reliable and endeavor to keep current, We do not assure that the data is accurate, current or complete, and it should not be relied upon as such. Any opinions expressed on this Website may change as subsequent conditions vary. The information and services provided on this Website are provided "AS IS" and without warranties of any kind, either expressed or implied. We are under no circumstances liable for loss or damage, even for negligence, including direct and indirect consequential damage, which may have resulted from access to, or any kind of use of information and opinions published on our Website, even if We have been made aware of the possibility of such damages. We do not warrant, either expressly or impliedly, the accuracy or completeness of the information, text, graphics, links or other items contained on this Website and do not warrant that the functions contained in this Website will be uninterrupted or error-free. alao expressly disclaims all liability for errors and omissions in the data and information on this Website and for the use or interpretation by others of information contained on the Website to the extend permissible by applicable law. When any link within our Website leads to another website outside of alao.ch We are not in any way responsible and/or liable for these websites and their contents.


By using the Website, you give your consent to the most current version of the terms and conditions. It is advisable that you check this Website regularly for any changes.


By using the alao.ch Website, users confirm their agreement that We will send them further information on services from time to time. Users have the possibility of informing us by e-mail under support@alao.ch at any time, should they not wish to receive further information.


We offer you the possibility to participate in discussions on certain topics and to undertake a rating of your current telecommunication provider. You assure us that when you provide a rating you are able to take a fair view on your current telecommunication provider and that the only rating you undertake is due to recent experience with the provider. We reserve the right to remove or refrain from publishing any post or rating, whether in part or in its entirety, that is considered inadmissible by alao, without consulting the author. In such cases, the user profile may also be blocked. In the event of serious abuse, legal action may be taken against the author.




alao Ltd.
Ottikerstrasse 59
8006 Zürich


E-Mail: support@alao.ch


Place of jurisdiction
Place of jurisdiction is Zurich 1.


Governing law


The usage of this website is subject to Swiss law.
In the event of litigation or dispute, only the German version of this website and the Terms and Conditions shall be definitive.


Status: February 2023