Wingo Mobile & Internet Subscription Comparison

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Wingo Mobile & Internet Subscription Comparison

Wingo at a Glance

Wingo at a Glance

The mobile provider Wingo is a sub-brand of Swisscom AG, the largest mobile network operator in Switzerland. Wingo was founded in 2015 and sells its subscriptions exclusively online. Wingo customers benefit from the well-developed and fast Swisscom 4G network, but Wingo does not yet offer 5G. 

Wingo is the only telecommunications company that allows its discounts for all customers and does not differentiate between new and existing customers in its offers.

 

4G

- 96 percent 4G network coverage

- Very good coverage in cities

⭐⭐⭐⭐

5G

Not available

Price

Deep

 

Internet connection

- Fast Internet through 4G Swisscom network.

- Up to 10 Gbit/s data throughput

⭐⭐⭐⭐⭐

Roaming

- Services cannot be used outside without roaming packages.  

⭐⭐

TV Box

- 250 stations, 200 radio stations, 400 hours recording memory, 7 days replay 

- Low price (CHF 15.-)

⭐⭐⭐⭐

Subscription period

No minimum contract period

⭐⭐⭐

Customer service

Costly and poorly staffed

Notice period

60 days

⭐⭐

Termination type

By phone and mail

⭐⭐⭐

Special subscriptions

- Only pay for what you use with Fair Surf subscription

- Combination offer for households: Mobile, TV & Internet

 

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Wingo Network Coverage

Wingo Network Coverage

The mobile provider Wingo is a sub-brand of Swisscom AG, the largest mobile network operator in Switzerland, and benefits from its nationwide network coverage. According to several network tests, Swisscom has the best network in Switzerland. 

Wingo uses the Swisscom 4G network

With its 4G network, Swisscom already reaches 99% of the Swiss population, more than 98% of whom can surf at speeds of up to 300 Mbit/s, over 90% up to 500 Mbit/s and 45% up to 700 Mbit/s.

Wingo does not have access to the 5G network

In addition to a fast and well-developed 4G network, Swisscom is now also working on expanding the ultra-fast 5G network. According to Swisscom, 96% of the population has already taken advantage of the basic version of the 5G network. However, the 5G network is not yet available to the subsidiary Wingo. 

Wingo Customer Service

If you have any questions, Wingo's customer service is at your disposal. You can reach them in three different ways: 

Telephone hotline

You can contact Wingo customer service via the telephone hotline by dialing 0900 94 93 92. This will cost you CHF 1.5 per minute, but a call can cost a maximum of CHF 15. According to reviews, however, the hotline is not well staffed, which is why it often takes several attempts until you reach someone. In addition, the information provided by the employees is not very helpful. Wingo's customer service is open Monday to Friday from 8 am to 6 pm, Saturday from 8:30 am to 4:30 pm. 

Contact form

Alternatively, you can contact customer service via a contact form on the Wingo website. A member of the customer service team will get in touch with you as soon as possible.

Social media

You can also contact Wingo's customer service via social media. Simply write to Wingo on Facebook or Twitter.

Telephone hotline

0900 94 93 92

 

CHF 1.50/min 

(maximum 15 francs per call)



 

Not well staffed, difficult to reach. 

Customer service representatives do not provide information well

Contact form

Form at: https://www.wingo.ch/de/kontakt-formular

Up to several days

Free of charge

After submitting the contact form, you are usually called and have to explain about the problem again. 

Social media

About Facebook and Twitter

     

 

 

Wingo Cancellation

Table of Contents:

  • Cancellation of a Wingo cell phone subscription
  • What you need to know when canceling your contract with Wingo
  • Cancellation Wingo Home Subscription 
  • Cancel Wingo Internet subscription
  • Cancel Wingo Combi Subscription
  • What happens to your Wingo Home subscription when you move

Cancellation of a Wingo cell phone subscription

The most important facts in brief: 

Like 

Free of charge from

Notice period

Any penalty fee 

To note

By phone at: 

0900 94 93 92

 

By mail

Always

60 days to the end of the month

-

If you change providers, do not cancel your subscription, but request number transfer. The new provider or alao will cancel for you. 

 

Alao takes care of the cancellation stress-free for you

At Wingo, you can cancel your cell phone subscription either by phone at 0900 94 93 92 or by mail. Please note that the hotline is chargeable and costs CHF 1.50/min, but no more than CHF 15 per call. Keep your contract data handy during the call. If you prefer to cancel your contract free of charge by mail, simply fill out the contact form on the website and send it to us: 

Wingo

Contact Center, 3050 Bern

What you need to know when cancelling your contract with Wingo

There is no minimum contract period for Wingo cell phone subscriptions. However, you do need to take note of the 60-day cancellation period. However, if you want to keep your phone number and transfer it to the new provider, you do not need to cancel your Wingo subscription. Cancellation is automatic when the number is taken over. You will receive the form for transferring the number from the new provider. If the subscription is cancelled first and the change takes place later, your phone number will be lost and can no longer be reactivated.

Cancellation Yallo Home Subscription

Like 

Free of charge from

Notice period

Any penalty fee 

To note

By phone at: 

0900 94 93 92

 

By mail

Always

60 days to each month end

-

- Give early notice when moving



 

Cancel Wingo Internet subscription

There is also no minimum contract period for Wingo Internet subscriptions. You can cancel your Wingo Internet subscription by giving two months' notice to the end of the month. Send the cancellation to Wingo by mail or give it by phone.

Cancel Wingo Combi Subscription

There is no minimum contract period for Wingo Combi subscriptions. You can cancel your subscription at any time, observing the cancellation period of 60 days to the end of the month. To do so, send the provider a letter with the services to be cancelled or call the Wingo customer number.

What happens to your Wingo Internet subscription when you move?

If your Internet access is fiber optic, you need to check if your new address has a fiber optic outlet. If it does, just let Wingo know your move date, address and OTO number of the fiber optic outlet at least 14 days in advance. 

If no such socket is available, this must first be installed at your new place of residence. In this case, please inform Wingo at least 5 weeks before your move.

Wingo Roaming Options and Prices

Wingo Roaming Options and Prices

Data Travel

EU/Western Europe

EU/Western Europe

EU/Western Europe

500MB

1 GB

3 GB

CHF 9.90

CHF 15.90

CHF 42.90

World 1

World 1

World 1

500MB

1 GB

3 GB

CHF 15.90

CHF 21.90

CHF 54.90

World 2

   

100 MB

   

CHF 9.90

   

Rest of the world

   

100 MB

   

CHF 29.90

   

Telephony

Valid for 12 months

Voice Travel 60 min.

 

EU/

Western Europe

World 1

World 2

Rest of the world

Message Travel

Calls

60 min. phone calls abroad

60 min. phone calls abroad

60 min. phone calls abroad

60 min. phone calls abroad

-

SMS

-

-

-

-

Send 100 SMS/MMS worldwide 

Price

CHF 16.90

CHF 32.90

CHF 54.90

CHF 64.90

CHF 9.90

Standard tariffs Wingo

Wingo's roaming rates vary depending on the subscription you have. However, they offer a tariff calculator on the website. Select your country of travel and subscription here to see your rates.

Wingo Mobile Subscription Offers

Wingo Mobile Subscription Offers

Wingo Swiss

The Wingo Swiss cell phone plan includes unlimited monthly data volume for surfing in Switzerland. You can also send unlimited messages and make unlimited calls in Switzerland. The Wingo subscription has no minimum contract period and is available for CHF 58 per month.

Wingo Fair Flat

The Wingo Fair Flat subscription allows you to only pay for what you really need. The basic price is CHF 25.- per month, with 2 GB of data available within Switzerland or the EU/Western Europe. For each additional GB you pay CHF 5.-/month and from 8 GB you surf unlimited. You can also make unlimited calls and send messages in Switzerland.

Wingo Swiss Plus

With the Wingo Swiss Plus subscription, you can surf and make calls in Switzerland without any limits. In addition, you have 1 GB of roaming data in Europe at your disposal.  The Wingo subscription has no minimum contract period and is available for CHF 63 per month.

Wingo Europe

With the Wingo Europe subscription, you can surf, call and send messages in Switzerland without limits. You can also make unlimited calls in Europe and have 20 GB for surfing. The subscription costs CHF 78 per month. 

Wingo International

With the Wingo International subscription, you get unlimited surfing, calling and messaging in Switzerland, Europe, the USA and Canada. The subscription costs CHF 130 per month. 

Wingo Fair Surf

The basic price of the Wingo Fair Surf subscription is CHF 20 per month. With this tariff you can surf in Switzerland and the EU. Only when you have used 2 GB of data volume, write SMS/MMS or make phone calls, you pay more. For each additional GB you pay CHF 5. From 8 GB data consumption per month you surf unlimited in Switzerland. For the first call or for the first message per day you pay CHF 1.-, after that you make calls and chat unlimited.

Wingo Swiss Pro

With the Wingo Swiss Pro subscription you can surf, call and send messages within Switzerland and Liechtenstein without limits. In addition, you get 1 GB of data in the EU/Western Europe, as well as 100 call minutes to EU/Western Europe. The monthly price for the subscription is CHF 68. 

CH

Wingo Fair Surf

Wingo Fair Flat

Wingo Swiss

Wingo Swiss Plus

Wingo Swiss Pro

 

High-speed

Internet

High-speed

Internet

High-speed

Internet

High-speed

Internet

High-speed

Internet

 

2 GB - unlimited internet

2 GB - unlimited internet

Unlimited Internet

Unlimited Internet

Unlimited Internet

 

2 GB - unlimited data in EU

2 GB - unlimited data in EU

Roaming not included

1 GB roaming in EU

1 GB roaming in EU

 

The first call per day costs CHF 1.-, thereafter unlimited within Switzerland. 

Unlimited calls within Switzerland

Unlimited calls within Switzerland

Unlimited calls within Switzerland

Unlimited calls within Switzerland

 

100 min. in Eu.

 

From 20/ month

From 25/ month

58.-/ month

63.-/ month

68.-/ month

Int.

Wingo Europe

International 

     
 

High-speed

Internet

High-speed

Internet

     
 

Unlimited Internet

Unlimited Internet

     
 

20 GB roaming

Unlimited Internet in Europe, USA and Canada 

     
 

Unlimited calls within Switzerland and Europe

Unlimited calls to Switzerland, Europe, USA and Canada 

     
 

78.-/ month

130.-/ month

     

Additional options for abroad from Wingo

You want to fly on vacation soon or have to go abroad on business? Wingo offers additional packages that allow you to surf and make calls abroad at low rates. 

Wingo Travel Data Option

With the Wingo Data Travel Option, you can buy additional roaming GB in the EU and other countries for one month. Depending on the country you want to travel to, the following data packages are available, which you can use for 30 days after activating the option: 100 MB, 500 MB, 1 GB or 3 GB. Once the data volume is used up, roaming is automatically blocked so that no further costs are incurred. You can find information about the prices in your country of choice in the Wingo roaming rates.

Wingo Voice Travel Option

If you don't want to miss out on calls and chats while traveling abroad, you can use the Wingo Voice Travel Option. With this option, you can make calls worldwide for 60 minutes for CHF 16.90 per month at no additional cost.

Wingo international calls option

This option allows you to make unlimited calls to the EU/Western Europe, USA and Canada. The international call option costs CHF 20 per month and can be cancelled online on your Wingo customer portal at the end of each month with 30 days' notice.

Message Travel Option 

This option includes 100 SMS/MMS, which you can book for CHF 9.90 each. You can easily do this online. You must first select your travel country, but the option is then valid for 12 months from activation. 

Activation fee at Wingo

When purchasing a Wingo cell phone subscription on the website, activation fees of CHF 40 are always added. If you want to avoid these additional costs, you can also order the mobile subscription directly from alao. With us, there are no activation fees, plus we take care of your timely cancellation with your old provider. 

The right Wingo subscription for your needs

 

Features

Recommended services

Recommended Wingo subscription

Low usage

Users Internet only at home and via WLAN networks

Up to 500 megabytes of data volume

- Wingo Fair Surf

- Wingo Fair Flat

Normal usage

- Music streaming

-A lot on WhatsApp 

-Occasional on social media

2 to 5 GB data volume

- Wingo Fair Flat

- Wingo Swiss 

Frequent usage

- Streaming video on the go

- Does not want to do without any application on the road

At least 5 GB data volume

- Wingo Swiss 

- Wingo Swiss Pro

Frequent traveler

Regularly on the road in other European countries.

Roaming data included in the subscription

- Wingo Europe

- Wingo International

Wingo Home (Internet, TV & Landline) Subscription Offers

Internet Start

Internet Plus

Internet Max

Wingo TV

- 100 Mbit/s (upload and download speed)

- Choice between fiber optics and DSL network 

- Installation fiber optic connection free of charge

- No minimum contract period

- Fixed network included. 

- CHF 45.-/month

- One-time activation fee: CHF 90.-

- 1 Gives/s surfing speed.

- Choice between fiber optics and DSL network 

- Installation fiber optic connection free of charge

- No minimum contract period

- Landline included. 

- CHF 49.-/month

- One-time activation fee: CHF 90.-

- 10 gives/s surfing speed.

- Choice between fiber optics and DSL network 

- Installation fiber optic connection free of charge

- No minimum contract period

- Landline included. 

- CHF 79.-/month

- One-time activation fee: CHF 120.-

- 270 transmitters 

- 200 radio stations

- 400 hours of recording memory

- 7 days replay 

- 60 minutes live break

- Included: TV box and HDMI cable

- For 1 device. 

- Each additional device: + CHF 5.-/month and one-time CHF 29.

- No activation fees

- No minimum contract period

- CHF 15.-/month

In addition to the numerous Mobile Wingo subscriptions with data volume and roaming options, Wingo offers Internet subscriptions with a fixed network connection at home as well as combination subscriptions that include Internet, TV and fixed network. The following is an overview of the Wingo Internet subscriptions.

Wingo Internet

You have two options for the Home Internet subscription at Wingo. If your home is connected to the fiber-optic network, you can surf via Swisscom's fast fiber-optic network. If this is not the case, Wingo also offers Internet via copper cable over the DSL network. In this case, Wingo installs the connection in your home free of charge if they have fiber optics available. With the Wingo Internet subscription, you also receive an Internet box. The type of box depends on the technology and speed available at your home. 

With Wingo, you get a fixed-network connection (Wingo Fix) free of charge with your Internet subscription. There are no further monthly costs. You have the option of having Wingo take over your existing phone number free of charge. The phone is simply plugged into the Internet box and the fixed network connection is activated on myWingo. Phone calls are made via the Internet box, i.e. Voice over IP technology - also known as Internet telephony - and not the usual telephone connection. With Wingo Fix, you make calls at Swiss rates: 0.05/min to landlines, 0.30/min to mobile networks. 

With Internet subscriptions, you have a choice of three different Internet speeds: 

Internet Start

With the Internet Start subscription from Wingo, you can surf at home at speeds of up to 100 Mbit/s (upload and download speed). You can choose between fiber optic and DSL network. The subscription costs CHF 45 per month and has no minimum contract period. The activation fee is a one-time charge of CHF 90. 

Internet Plus

With the Wingo Internet Plus subscription, you can surf at home with an upload and download speed of up to 1 Gibt/s via fiber or DSL. The monthly subscription costs CHF 49. The activation fee is a one-time charge of CHF 90. 

Internet Max

For households with more intensive Internet use, Wingo Internet Max is ideal.

Thanks to the new fiber-optic technology, upload and download speeds of up to 10 Gbit/s are possible. The activation fee for the subscription is a one-time charge of CHF 120. You pay CHF 79 per month for the Wingo Internet Max subscription (no minimum contract period).

Wingo TV

You can optionally add a TV subscription to your Wingo Internet subscription. This gives you: 250 TV channels, 200 radio stations, 400 hours of recording memory, 7 days replay and 60 minutes live pause. There are no activation fees and no minimum contract period. Wingo gives you a TV box and an HDMI cable for this. If the one TV box is not enough, you get a second box for another device for an additional CHF 5.- per month and a one-time CHF 29. Wingo TV costs CHF 15.- per month.

Wingo Combi-subscription Offers

Wingo Combi Subscription Offers

Families in particular benefit from Wingo's home offers: Wingo offers combined subscriptions that include TV, Internet and fixed-network connection. This gives you the opportunity to put together your own individual package. You can find out what options you have and what services the subscriptions include below.

Wingo Combi

If you already have a cell phone subscription with Wingo and also want an Internet subscription, you can save CHF 30 per month with a Wingo Combi subscription. However, this must be one of the Wingo Fair subscriptions, i.e. Fair Surf or Fair Flat.

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