Wingo is a mobile provider and sub-brand of Swisscom AG, the largest mobile network operator in Switzerland. Founded in 2015, Wingo sells its plans exclusively online and uses Swisscom’s extensive and fast 4G/5G network. It targets price-conscious users who still want top service and excellent network quality. With monthly cancellable plans, Swisscom’s powerful network, and attractive terms, Wingo is a popular choice for mobile, internet, and TV services in Switzerland.
As the only telecom provider in Switzerland, Wingo offers the same discounts to all customers. There’s no distinction between new and existing customers.
4G
• 96 percent 4G network coverage
• Very good coverage in cities
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5G
Available for CHF 10.– per month
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Price
Low
Internet connection
• Fast Internet through 4G Swisscom network
• Up to 10 Gbit/s data throughput
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Roaming
• Services cannot be used outside Switzerland without roaming packages
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TV Box
• 250 TV stations, 200 radio stations, 400 hours recording memory, 7-day replay
• Low price (CHF 15.– per month)
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Subscription period
No minimum contract duration
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Customer service
Costly and poorly staffed
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Notice period
60 days
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Termination type
By phone and by post
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Special subscriptions
• Only pay for what you use with Fair Surf subscription
• Combination offer for households: Mobile, TV & Internet
Wingo stands out with:
Lifetime discounts on many plans
Monthly cancellable smartphone contracts
Access to Swisscom’s 5G network
Fair roaming options
TV & internet bundles
These offers suit smartphone users, families, kids getting their first phone, students, and anyone looking for flexibility.
Wingo Network Coverage at a Glance: Map, Coverage & Quality
Wingo benefits from Swisscom’s nationwide mobile coverage for calls and texts. According to multiple network tests, Swisscom provides the best network in Switzerland. Use our coverage map to check the signal in your area.
Wingo 4G and 4G+ Network Coverage
Swisscom’s 4G network already covers 99% of the Swiss population.
98% get speeds up to 300 Mbit/s
Over 90% up to 500 Mbit/s
45% up to 700 Mbit/s
Wingo 5G Network Coverage
In addition to fast 4G, Wingo now also offers access to Swisscom’s ultra-fast 5G network. Expect super-fast downloads and low latency – perfect for streaming, gaming, and mobile work.
Below you'll find an overview of the current Wingo mobile plans available at alao.
Europe Go
The Wingo Europe Go plan is ideal if you frequently take short trips within Europe. In addition to unlimited data within Switzerland, you receive 8 GB of data per month in the EU and UK. Calls within Switzerland are included. You also receive 100 minutes per month for calls to the EU and the UK. You'll use the strong Swisscom network. This plan is available with no fixed term or as a 24-month contract.
Europe Max
This Wingo Europe Max plan is ideal if you travel abroad frequently and regularly. It includes unlimited data in Switzerland, 39 EU countries, and the UK. Unlimited calls within Switzerland are included. You can make 100 minutes of free calls within the EU and the UK. Choose between a 0-month contract or a 24-month contract.
Swiss Mini
The Wingo Swiss Mini is the ideal entry-level plan for light users who still want to stay connected. Within Switzerland, you get unlimited calls and 5 GB of data per month for browsing on the go.
The plan is available in two options: a 24-month contract and a no-contract option.
Swiss Go
Wingo Swiss Go is also a plan for beginners or light users. In addition to unlimited calls within Switzerland, it includes 10 GB of data per month. You can use 1 GB per month in the EU and UK. This plan is available as a 24-month contract or without a contract.
Swiss Max
Wingo's Swiss Max is a plan for people who want to stay connected in Switzerland and occasionally travel abroad. Calls and data within Switzerland are unlimited. In the EU and the UK, you receive 2 GB of data per month. Choose between a 24-month contract or a no-contract option.
International Pro
The Wingo International Pro is the subscription for frequent travelers. You get unlimited data and unlimited calls in Switzerland, the EU, and the UK. This means you can call from Switzerland to other countries and from other countries to Switzerland. This subscription is also available in two versions: a 0-month contract and a 24-month contract.
Red Swiss
Red Swiss is an entry-level subscription. Data within Switzerland is unlimited. Data for use abroad is not included. Calls within Switzerland are unlimited. You also receive 60 minutes of call allowance per month in the EU and UK. This subscription has no contract term and therefore offers complete flexibility.
Wingo subscriptions for international calls and roaming
Wingo Plans with International Calling & Roaming Included
Here’s a summary of Wingo plans that include roaming options:
Europe Go
Europe Max
Swiss Go
Swiss Max
International Pro
Red Swiss
The Right Wingo Plan for Your Needs
Need lots of data but want the flexibility to cancel monthly? Or are you looking for an affordable plan with just a few GB? At Wingo, you’ll find the right plan – with fair conditions and no hidden fees.
Features
Recommended services
Recommended Wingo subscription
Low usage
Users Internet only at home and via WLAN networks
Up to 500 megabytes of data volume
- Swiss Mini
Normal usage
- Music streaming
- A lot on WhatsApp
- Occasional on social media
2 to 5 GB data volume
- Wingo Swiss Go
- Wingo Swiss Max
Frequent usage
- Streaming video on the go
- Does not want to do without any application on the road
At least 5 GB data volume
- Wingo Red Swiss
- Wingo Swiss Max
Frequent traveler
Regularly on the road in other European countries.
- Installation fiber optic connection free of charge
- 24 month contract period
- 1 Gbit/s surfing speed.
- Choice between fiber optics and DSL network
- Installation fiber optic connection free of charge
- 24 month contract period
- 10 Gbit/s surfing speed.
- Choice between fiber optics and DSL network
- Installation fiber optic connection free of charge
- 24 month contract period
- 100 Mbit/s (upload and download speed)
- Choice between fiber optics and DSL network
- Installation fiber optic connection free of charge
- 24 month contract period
In addition to the numerous Mobile Wingo subscriptions with data volume and roaming options, Wingo offers Internet subscriptions with a fixed network connection at home as well as combination subscriptions that include Internet, TV and fixed network. The following is an overview of the Wingo Internet subscriptions.
Wingo Internet Plan – Surf Flexibly at Home
Two connection types:
Fiber (Swisscom fiber network)
DSL (via copper cable if fiber not available)
Includes free installation and a compatible internet box based on your tech/speed. Also includes Wingo Fix, a free landline over VoIP – CHF 0.05/min to landlines, CHF 0.30/min to mobile.
Speed Options:
Wingo Internet Start & TV Start: 100 Mbit/s – no contract
Wingo Internet Extra & TV Plus: 500 Mbit/s + 150+ channels with Replay – CHF 64.–/month
You have two options for the Home Internet subscription at Wingo. If your home is connected to the fiber-optic network, you can surf via Swisscom's fast fiber-optic network. If this is not the case, Wingo also offers Internet via copper cable over the DSL network. In this case, Wingo installs the connection in your home free of charge if they have fiber optics available. With the Wingo Internet subscription, you also receive an Internet box. The type of box depends on the technology and speed available at your home.
With Wingo, you get a fixed-network connection (Wingo Fix) free of charge with your Internet subscription. There are no further monthly costs. You have the option of having Wingo take over your existing phone number free of charge. The phone is simply plugged into the internet box and the fixed network connection is activated on myWingo. Phone calls are made via the Internet box, i.e. Voice over IP technology - also known as internet telephony - and not the usual telephone connection. With Wingo Fix, you make calls at Swiss rates: CHF 0.05/min to landlines, CHF 0.30/min to mobile networks.
With internet subscriptions, you have a choice of Abos with four different Internet speeds:
Internet Light
Internet Light is Wingo's starter subscription. You surf at a speed of 100 Mbps. This is sufficient for basic internet applications and, for example, to stay in touch with loved ones via video calls.
Internet Start
With the Internet Start subscription from Wingo, you can surf at home at speeds of up to 500 Mbit/s (upload and download speed). You can choose between fiber optic and DSL network.
Internet Plus
With the Wingo Internet Plus subscription, you can surf at home with an upload and download speed of up to 1 Gibt/s via fiber or DSL.
Internet Max
For households with more intensive Internet use and a need for highspeed, Wingo Internet Max is ideal. Thanks to the new fiber-optic technology, upload and download speeds of up to 10 Gbit/s are possible.
Wingo TV
You can optionally add a TV subscription to your Wingo Internet subscription. This gives you: 250 TV channels, 200 radio stations, 400 hours of recording memory, 7 days replay and 60 minutes live pause. There is a minimum contract period of 24 months. Wingo gives you a TV box and an HDMI cable for this. If the one TV box is not enough, you get a second box for another device for an additional CHF 5.- per month and a one-time CHF 29. Wingo TV costs CHF 15.- per month.
Families in particular benefit from Wingo's home offers: Wingo offers combined subscriptions that include TV, Internet and fixed-network connection. This gives you the opportunity to put together your own individual package. You can find out what options you have and what services the subscriptions include below.
Wingo Combi
If you already have a cell phone subscription with Wingo and also want an Internet subscription, you can save CHF 30 per month with a Wingo Combi subscription. However, this must be one of the Wingo Fair subscriptions, i.e. Fair Surf or Fair Flat.
Wingo Roaming Made Simple – Options, Zones & Rates
Data Travel
EU/Western Europe
EU/Western Europe
EU/Western Europe
500 MB
1 GB
3 GB
CHF 9.90
CHF 15.90
CHF 42.90
World 1
World 1
World 1
500MB
1 GB
3 GB
CHF 15.90
CHF 21.90
CHF 54.90
World 2
100 MB
CHF 9.90
Rest of the world
100 MB
CHF 29.90
Telephony
Valid for 12 months
Voice Travel 60 min.
EU/ Western Europe
World 1
World 2
Rest of the world
Message Travel
Calls
60 min. phone calls abroad
60 min. phone calls abroad
60 min. phone calls abroad
60 min. phone calls abroad
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SMS
-
-
-
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Send 100 SMS/MMS worldwide
Price
CHF 16.90
CHF 32.90
CHF 54.90
CHF 64.90
CHF 9.90
Standard tariffs Wingo
Wingos roaming rates vary depending on the subscription you have. However, they offer a tariff calculator on the website. Select your country of travel and subscription to see your rates.
Wingo Customer Service: Hotline, Chat & Support at a Glance
Wingo Hotline via alao – How to Reach Customer Service by Phone
The alao customer service is available 7 days a week if you have questions about Wingo. Whether it’s about your plan’s contract period, cancellation process, or the Wingo Fair Flat Policy – alao has you covered.
Wingo Customer Service via Chat
Quick and free: access the alao chat directly on the website. It’s ideal for simple questions and quick answers related to new or existing Wingo plans.
Contact Form
Prefer to write? Use the contact form on our site. Just provide your name and email address to receive a reply via email.
Telephone hotline
0900 94 93 92
CHF 1.50/min
(maximum CHF 15 per call)
Not well staffed, difficult to reach.
Customer service representatives do not provide information well
During Black Friday, Wingo offers major deals like lifetime discounts, free SIM cards, or best-price promotions. Tip: Grab your promo code and switch in time!
You can cancel your Wingo mobile plan by phone at 0900 94 93 92 or by post.
Please note: the hotline is subject to a fee (CHF 1.50/min, max CHF 15 per call). Have your contract details ready.
To cancel for free by post, fill out the contact form on the website and send it to: Wingo Contact Center
Alte Tiefenaustrasse 6
3050 Bern
Cancelling a Wingo Mobile Plan
Wingo plans are cancellable monthly – ideal for flexible customers.
The most important facts in brief:
Like
Free of charge from
Notice period
Any penalty fee
To note
By phone at:
0900 94 93 92
By mail
Always
60 days to the end of the month
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If you change providers, do not cancel your subscription, but request number transfer. The new provider or alao will cancel for you.
Alao takes care of the cancellation stress-free for you
Important Notes for Cancellation
Cancel at least 14 days before the end of the month to avoid automatic renewal. Late cancellations extend your plan by one month.
Switching Plans
Make sure your new plan meets your needs and notify Wingo in time if you want to keep your number. Number portability is generally no problem, whether you're switching from Sunrise, Salt, TalkTalk, yallo, Quickline or any other provider.
Alternative: Pausing a Wingo Plan
Wingo currently doesn’t allow pausing a plan. However, cancellation is possible at any time.
Cancelling Wingo Home Internet – A Simple Guide
Wingo internet plans also have no minimum contract duration. You can cancel your internet plan with two months' notice at the end of the month. Notify Wingo by post or phone.
Like
Free of charge from
Notice period
Any penalty fee
To note
By phone at:
0900 94 93 92
By mail
Always
60 days to each month end
-
- Give early notice when moving
Step-by-Step Cancellation
Log in to your Wingo customer account
Select “Cancel Plan”
Follow the instructions
Moving with Wingo Home Internet
If your connection uses fiber, check if your new address has a fiber outlet. If so, notify Wingo at least 14 days in advance with your move date, address, and OTO number.
If there is no fiber outlet, installation is required. Notify Wingo at least 5 weeks before your move.
Returning the Box – How It Works
After cancellation, return your internet box to Wingo using the free return label provided.
Transferring a Plan to Another Person?
Unfortunately, not possible. The plan must be canceled and a new one started in the new person’s name.
Yes, Wingo is a Swisscom brand launched in 2015. As a 100% digital subsidiary, it targets price-sensitive users who don’t need personal consultation. You still benefit from Swisscom’s reliable network – at better rates.
How do I activate my Wingo SIM card?
It usually activates automatically once inserted. If not, activate via your Wingo account or the Wingo app.
How do I cancel or pause my Wingo Internet Plan?
Cancel via your Wingo account. Check for notice periods. Currently, plans cannot be paused. Contact support to explore your options.
How is Wingo's customer service?
Mixed reviews. Many praise the fast chat/WhatsApp support, but some report long wait times on the phone. Written support is usually more efficient.
How can I activate/deactivate my Wingo Combox?
Activate via 004, deactivate with #004#. Further settings available in your account or the app.
What Black Friday benefits does Wingo offer?
Big discounts like "Wingo Swiss Unlimited" for CHF 22.95 instead of CHF ...