Table of Contents:

• Cancellation of a Wingo cell phone subscription
• What you need to know when canceling your contract with Wingo
• Cancellation Wingo Home Subscription 
• Cancel Wingo Internet subscription
• Cancel Wingo Combi Subscription
• What happens to your Wingo Home subscription when you move

Cancellation of a Wingo cell phone subscription

The most important facts in brief: 

At Wingo, you can cancel your cell phone subscription either by phone at 0900 94 93 92 or by mail. Please note that the hotline is chargeable and costs CHF 1.50/min, but no more than CHF 15 per call. Keep your contract data handy during the call. If you prefer to cancel your contract free of charge by mail, simply fill out the contact form on the website and send it to us: 

Wingo

Contact Center, 3050 Bern

What you need to know when cancelling your contract with Wingo

There is no minimum contract period for Wingo cell phone subscriptions. However, you do need to take note of the 60-day cancellation period. However, if you want to keep your phone number and transfer it to the new provider, you do not need to cancel your Wingo subscription. Cancellation is automatic when the number is taken over. You will receive the form for transferring the number from the new provider. If the subscription is cancelled first and the change takes place later, your phone number will be lost and can no longer be reactivated.

Cancellation Yallo Home Subscription

Cancel Wingo Internet subscription

There is also no minimum contract period for Wingo Internet subscriptions. You can cancel your Wingo Internet subscription by giving two months' notice to the end of the month. Send the cancellation to Wingo by mail or give it by phone.

Cancel Wingo Combi Subscription

There is no minimum contract period for Wingo Combi subscriptions. You can cancel your subscription at any time, observing the cancellation period of 60 days to the end of the month. To do so, send the provider a letter with the services to be cancelled or call the Wingo customer number.

What happens to your Wingo Internet subscription when you move?

If your Internet access is fiber optic, you need to check if your new address has a fiber optic outlet. If it does, just let Wingo know your move date, address and OTO number of the fiber optic outlet at least 14 days in advance. 

If no such socket is available, this must first be installed at your new place of residence. In this case, please inform Wingo at least 5 weeks before your move.

In addition to the numerous Mobile Wingo subscriptions with data volume and roaming options, Wingo offers Internet subscriptions with a fixed network connection at home as well as combination subscriptions that include Internet, TV and fixed network. The following is an overview of the Wingo Internet subscriptions.

Wingo Internet

You have two options for the Home Internet subscription at Wingo. If your home is connected to the fiber-optic network, you can surf via Swisscom's fast fiber-optic network. If this is not the case, Wingo also offers Internet via copper cable over the DSL network. In this case, Wingo installs the connection in your home free of charge if they have fiber optics available. With the Wingo Internet subscription, you also receive an Internet box. The type of box depends on the technology and speed available at your home. 

With Wingo, you get a fixed-network connection (Wingo Fix) free of charge with your Internet subscription. There are no further monthly costs. You have the option of having Wingo take over your existing phone number free of charge. The phone is simply plugged into the Internet box and the fixed network connection is activated on myWingo. Phone calls are made via the Internet box, i.e. Voice over IP technology - also known as Internet telephony - and not the usual telephone connection. With Wingo Fix, you make calls at Swiss rates: 0.05/min to landlines, 0.30/min to mobile networks. 

With Internet subscriptions, you have a choice of three different Internet speeds: 

Internet Start

With the Internet Start subscription from Wingo, you can surf at home at speeds of up to 100 Mbit/s (upload and download speed). You can choose between fiber optic and DSL network. The subscription costs CHF 45 per month and has no minimum contract period. The activation fee is a one-time charge of CHF 90. 

Internet Plus

With the Wingo Internet Plus subscription, you can surf at home with an upload and download speed of up to 1 Gibt/s via fiber or DSL. The monthly subscription costs CHF 49. The activation fee is a one-time charge of CHF 90. 

Internet Max

For households with more intensive Internet use, Wingo Internet Max is ideal.

Thanks to the new fiber-optic technology, upload and download speeds of up to 10 Gbit/s are possible. The activation fee for the subscription is a one-time charge of CHF 120. You pay CHF 79 per month for the Wingo Internet Max subscription (no minimum contract period).

Wingo TV

You can optionally add a TV subscription to your Wingo Internet subscription. This gives you: 250 TV channels, 200 radio stations, 400 hours of recording memory, 7 days replay and 60 minutes live pause. There are no activation fees and no minimum contract period. Wingo gives you a TV box and an HDMI cable for this. If the one TV box is not enough, you get a second box for another device for an additional CHF 5.- per month and a one-time CHF 29. Wingo TV costs CHF 15.- per month.

Wingo Combi Subscription Offers

Families in particular benefit from Wingo's home offers: Wingo offers combined subscriptions that include TV, Internet and fixed-network connection. This gives you the opportunity to put together your own individual package. You can find out what options you have and what services the subscriptions include below.

Wingo Combi

If you already have a cell phone subscription with Wingo and also want an Internet subscription, you can save CHF 30 per month with a Wingo Combi subscription. However, this must be one of the Wingo Fair subscriptions, i.e. Fair Surf or Fair Flat.