If you have any questions, Sunrise customer service is at your disposal. You can reach the service by phone throughout Switzerland on 0800 707 707, which is open from Monday to Friday between 8:00 and 19:00. In addition, Sunrise customer service can be reached via the web chat on the website from Monday to Friday between 8 am and 7 pm. According to a survey by the mobile phone trade magazine Connect, Sunrise hotline staff are competent and service-oriented. They also answer any questions reliably and professionally and find solutions. 

If you sign up for a Sunrise subscription at discounted rates through alao, our customer service will take care of everything. We cancel your old contract (which is possible from 6 months before expiration), take your number with you free of charge and make sure that your new contract starts on your desired date. Even after that, we will be at your side to answer any questions or help you with any problems that may arise. 

You can reach our customer service via chat, email and by phone from Monday to Friday from 8:00-20:00 and on Saturdays and Sundays from 9:00-17:00.

There are many reasons to cancel your Sunrise subscription, and each one has different things to consider. Sunrise handles all cancellations - mobile and home - by phone or via web chat. Customer service will give you any additional information you need. 

At Sunrise, you should pay particular attention to the minimum contract durations. These must be adhered to. If you fail to do so, you may incur high penalties. You can find out how high these are and what else you need to watch out for here. 

Cancellation of a Sunrise cell phone subscription

The most important facts in brief: 

You can easily cancel a Sunrise subscription via the customer service hotline 0800 100 600 or alternatively via web chat. There, it will be explained to you how to proceed. Customer service is available by phone from Monday to Friday from 8 a.m. to 7 p.m. and on Saturday from 9 a.m. to 5 p.m.. The chat is open from Monday to Friday from 8 am to 7 pm. 

This is what you must bear in mind when cancelling your contract with Sunrise

The cell phone subscriptions with Sunrise can only be cancelled after the minimum contract period has expired. At Sunrise, this is at least 12 months, but often also 24 months. The notice period is 60 days. With a notice period of 60 days to the minimum contract period, a cell phone subscription from Sunrise can therefore be terminated at the earliest. As long as the cancellation period and minimum contract duration are adhered to, there are no additional costs for the cancellation. If you want to cancel before the expiration of the minimum contract period, you have to pay a penalty fee for the early cancellation of the contract. This can cost several hundred francs, because the basic fees for the remaining term will still be charged. If you cancel your subscription after the minimum contract period has expired without adhering to the regular cancellation period, you will have to pay the basic fees for the remaining two months plus a fee of CHF 100. For this reason, it is recommended to wait for the minimum contract period. 

This is what you should do when you change your subscription

You want to switch to a new provider and keep your number? Then you should not simply cancel your current subscription. If you do, you may lose your number. In most cases, you can simply give your number to the new provider and request a number transfer. In most cases, the new provider will then also take over the cancellation of your cell phone subscription with Sunrise, but the minimum contract period and notice periods must be observed here as well. Otherwise, you can ask customer service to convert the number to prepaid after the cancellation period.

Cancellation Sunrise Home Subscription 

Sunrise Home subscriptions include fixed network, Internet and TV. For these complex combination deals, there is a bit more to consider when canceling than with the cell phone subscription. Just as with the cell phone subscription, a notice period of 60 days applies and the cancellation is carried out by phone with Sunrise customer service 0800 100 600 or via web chat. 

Fees for Sunrise Home cancellation

No termination fees are incurred until the minimum contract period has expired. This is between 12 and 24 months in each case. In any other case, there are additional charges. For example, in the event of premature termination, the monthly recurring basic charges will be billed until the end of the minimum contract period. After the end of the minimum contract period, the cancellation period of two months must be observed. 

Return hardware after termination

After the termination of the contract, you must return the hardware to Sunrise, as they are only borrowed. This includes Internet and TV boxes, modem and router. If the hardware is not returned to Sunrise within 60 days after termination of the contract, a cancellation fee will be charged. For Wlan routers and TV boxes, this amounts to CHF 100, for the Sunrise Internet Box 5G, however, CHF 250.

What happens to your Sunrise Home subscription when you move house?

When you move, you must of course also take your Sunrise Home subscription with you. To do this, you must register your move online with Sunrise 14 days in advance. Here you have to enter the desired moving date, your new address, previous tenant's number and, if necessary, the number of your fiber optic outlet at the new place of residence. You can keep your landline number, but you can also request a new one. The processing fee for this is CHF 79. 

Sunrise Up Mobile S

With Sunrise Up Mobile S you have the possibility to make unlimited calls within Switzerland to the Sunrise mobile network (+ 3 additional numbers of your choice) every month. In addition, you can write unlimited messages within Switzerland and have 3 GB available for surfing. The subscription is available for CHF 25.- per month.

Sunrise Up Mobile M

The Sunrise cell phone subscription Sunrise Up Mobile M provides you with monthly unlimited data volume with a speed of up to 500 Mbit/s on 5G. In addition, you can make unlimited calls and write messages throughout Switzerland. The Sunrise cell phone subscription can be purchased for CHF 29.50 per month. 

Sunrise Up Mobile L

With the Sunrise We Mobile L subscription, you can surf, call, and text within Switzerland and Europe every month with unlimited speed of up to 1 Gbit/s. The Sunrise cell phone subscription can be purchased for CHF 34.50 per month. 

Sunrise Up Mobile XL

With the Sunrise We Mobile XL subscription, you get unlimited data volume with an internet speed of up to 2 Gibt/s in Switzerland and Europe every month. In addition, you can make unlimited calls and texts throughout Switzerland as well as within and to Europe.  The Sunrise We Mobile XL subscription is available for CHF 44.50 per month.

Fresh Mobile S

For everyone under 30, Sunrise offers the Fresh Mobile S subscription. For CHF 29.- per month you get unlimited internet in Switzerland with a speed of up to 50 Mbps. In addition, you have the possibility to make unlimited calls within Switzerland to the Sunrise mobile network (+ 3 additional numbers of your choice) every month.

Fresh Mobile M

The Fresh Mobile M subscription from Sunrise is for everyone under 30 and costs CHF 55 per month. For this price you get unlimited internet within Switzerland with a speed of up to 500 Mbps. In addition, you can make unlimited calls and write messages throughout Switzerland.

Fresh Mobile L

If you are under 30 years old, then you can surf, call and text with Fresh Mobile L within Switzerland and Europe every month with unlimited speed of up to 1 Gbit/s. The monthly subscription costs CHF 70.

Fresh Mobile XL

If you are under 30, you can buy the Fresh Mobile XL subscription from Sunrise for CHF 90 per month. Included are unlimited data volume with an internet speed of up to 2 Gibt/s in Switzerland and Europe. In addition, you can make unlimited calls and texts throughout Switzerland and within and to Europe.
 

Sunrise data packages

If you need a data-only subscription, there are also various Sunrise offers to choose from. The following gives you an overview:

Sunrise We Connect track

With Sunrise We Connect track you can surf with a speed of up to 0.5 Mbit/s unlimited in Switzerland. The subscription is suitable for GPS trackers and includes 100 MB roaming data. Sunrise We Connect track can be cancelled at any time and costs CHF 4.- per month.

Sunrise We Connect surf 

The Sunrise data subscription We Connect surf offers unlimited data volume with a speed of up to 100 Mbit/s, which you can use within Switzerland. In addition, 500 MB are available for roaming. The subscription is suitable for tablets and laptops. Sunrise We Connect surf costs CHF 12.50 per month and can be cancelled at any time.

Sunrise We Connect WiFi 

With We Connect WiFi, you can surf at a speed of up to 2 Gbit/s per month without limits within Switzerland. In addition, you have a monthly data volume of 1 GB for surfing in the EU. Sunrise We Connect WiFi is a subscription for WLAN routers. It is not suitable for mobile devices. The Sunrise data subscription has no minimum contract period and costs CHF 20 per month.

Sunrise We Connect Watch

We Connect Watch allows you to surf the web with a maximum speed of 2 Mbit/s without any limits. You can also make unlimited calls and texts within Switzerland.  The Sunrise We Connect Watch is especially suitable for children and costs CHF 7.50 per month. 

The right Sunrise subscription for your needs

Sunrise Internet Subscription

In addition to the numerous Mobile Sunrise subscriptions with data volume, Sunrise also offers Internet subscriptions for the home and combination subscriptions that include Internet, TV and fixed network connection.

The following is an overview of Sunrise Internet subscriptions. Fixed network and TV can be added on a modular basis as required.

Up Internet M

The Up Internet M subscription is the Internet starter package from Sunrise. The offer includes a home Internet connection. Due to the comparatively slow Internet speed of up to 200 Mbit/s via fiber optics, this Sunrise Internet subscription is ideal for households with occasional Internet use.

A free landline telephone connection is included in the Up Internet M subscription. The connection fee is a one-time charge of 89 francs. If you book online, the fee is waived.

The Sunrise Internet subscription costs CHF 59 per month.

Up Internet L 

The Internet subscription Sunrise Up Internet L is particularly suitable for households with demanding Internet use via several end devices. With an upload and download speed of up to 1 Gbit/s via fiber optics, surfing is possible here. A free fixed-network connection is also included.

If you book online, the connection fee of CHF 89 is waived.

The Internet subscription can be purchased for CHF 79 per month.

Up Internet XL

The third Sunrise Internet subscription, Up Internet XL, is the top speed package from Sunrise. With an Internet speed of up to 10 Gbit/s fiber, the subscription is ideal for households with data-intensive Internet use. A free fixed network connection is also included here.

The connection fee of 89 francs is waived if you order the Internet subscription online.

The Sunrise offer costs CHF 89 per month.

Sunrise TV

Sunrise TV offers over 200 channels as well as Video On Demand. In addition, you have a storage capacity of over 2000 hours and a 7-day replay TV function. So you have the possibility to watch your favorite movies offline, save them and look up the shows of the past week. With the Sunrise UPC TV app, you can also stream your TV program on your smartphone or tablet - where and when you want. The app can be used on up to three devices simultaneously, guaranteeing you uninterrupted entertainment. 

Sunrise UP TV subscriptions

Sunrise TV Box

You can watch Sunrise Up TV in the following ways: 

In addition to the numerous cell phone subscriptions, Sunrise also offers home subscriptions that include TV, Internet and fixed network connection. With the combination subscriptions, you get a complete package for the whole family. 

You can find out what options you have and what other services the various subscriptions include below.

Essential 

The Essential combo plan includes Up Internet L, Up TV L, and a fixed-network line. The upload and download speeds range up to 1/Gbits and are therefore suitable for households with demanding Internet use on multiple devices.  

A fixed network flat rate is also included in the subscription. This allows you to make unlimited calls to all networks in Switzerland.

The Essential subscription costs CHF 109 per month with a minimum contract term of 12 months. If you order online, the activation costs are waived.

Comfort

The Comfort combo subscription also includes Up Internet XL, Up TV L and a fixed network connection. With upload and download speeds of up to 10 Gbit/s via fiber-optic connections, you can surf from home at ultra-fast speeds. This offer is therefore particularly interesting for households with data-intensive Internet use.

Unlimited calls to Swiss networks are also possible here thanks to the included fixed network flat rate.  

The Sunrise Comfort subscription costs CHF 119 per month with a minimum contract term of 12 months. If you order online, the activation costs are also waived here.

Premium

The Premium combo subscription includes Up Internet XL, Up TV XL and a fixed network connection. With an upload and download speed of up to 10 Gbit/s via fiber optic connections, you can surf from home at ultra-fast speeds. The Sunrise Premium subscription costs CHF 139 per month with a minimum contract term of 12 months. If you order online, the activation costs are also waived here.