Wingo is a mobile provider and sub-brand of Swisscom AG, the largest mobile network operator in Switzerland. Founded in 2015, Wingo sells its plans exclusively online and uses Swisscom’s extensive and fast 4G/5G network. It targets price-conscious users who still want top service and excellent network quality. With monthly cancellable plans, Swisscom’s powerful network, and attractive terms, Wingo is a popular choice for mobile, internet, and TV services in Switzerland.

As the only telecom provider in Switzerland, Wingo offers the same discounts to all customers. There’s no distinction between new and existing customers.

Wingo benefits from Swisscom’s nationwide mobile coverage for calls and texts. According to multiple network tests, Swisscom provides the best network in Switzerland. Use our coverage map to check the signal in your area.

Wingo 4G and 4G+ Network Coverage

Swisscom’s 4G network already covers 99% of the Swiss population.

• 98% get speeds up to 300 Mbit/s
• Over 90% up to 500 Mbit/s
• 45% up to 700 Mbit/s

Wingo 5G Network Coverage

In addition to fast 4G, Wingo now also offers access to Swisscom’s ultra-fast 5G network. Expect super-fast downloads and low latency – perfect for streaming, gaming, and mobile work.

You can cancel your Wingo mobile plan by phone at 0900 94 93 92 or by post.

Please note: the hotline is subject to a fee (CHF 1.50/min, max CHF 15 per call). Have your contract details ready.

To cancel for free by post, fill out the contact form on the website and send it to:
Wingo Contact Center
Alte Tiefenaustrasse 6
3050 Bern

Cancelling a Wingo Mobile Plan

Wingo plans are cancellable monthly – ideal for flexible customers.

The most important facts in brief:

Important Notes for Cancellation

Cancel at least 14 days before the end of the month to avoid automatic renewal. Late cancellations extend your plan by one month.

Switching Plans

Make sure your new plan meets your needs and notify Wingo in time if you want to keep your number. Number portability is generally no problem, whether you're switching from Sunrise, Salt, TalkTalk, yallo, Quickline or any other provider.

Alternative: Pausing a Wingo Plan

Wingo currently doesn’t allow pausing a plan. However, cancellation is possible at any time.

Cancelling Wingo Home Internet – A Simple Guide

Wingo internet plans also have no minimum contract duration. You can cancel your internet plan with two months' notice at the end of the month. Notify Wingo by post or phone.

Step-by-Step Cancellation

1. Log in to your Wingo customer account
2. Select “Cancel Plan”
3. Follow the instructions

Moving with Wingo Home Internet

If your connection uses fiber, check if your new address has a fiber outlet. If so, notify Wingo at least 14 days in advance with your move date, address, and OTO number.

If there is no fiber outlet, installation is required. Notify Wingo at least 5 weeks before your move.

Returning the Box – How It Works

After cancellation, return your internet box to Wingo using the free return label provided.

Transferring a Plan to Another Person?

Unfortunately, not possible. The plan must be canceled and a new one started in the new person’s name.

Data Travel

Telephony

Valid for 12 months

Voice Travel 60 min.

Standard tariffs Wingo

Wingos roaming rates vary depending on the subscription you have. However, they offer a tariff calculator on the website. Select your country of travel and subscription to see your rates.

Wingo Europe – Postpaid (Valid 12 Months)

Perfect for holidays or business trips: get mobile data across Europe at fair prices.

Wingo Europe Pro – Postpaid (Zone 1)

Need more data? 10 GB in Zone 1 – ideal for frequent travelers.

Wingo Prepaid Flat Pass – Prepaid Options

Prepaid users get 1 GB for Europe or worldwide, valid for 30 days.

Wingo Prepaid Flat Pass – Zone 1

Zone 1 users get flexible packages from 500 MB to 2 GB.

Wingo Standard Roaming Rates

If you don’t use a package, standard rates apply depending on the country and service. Calls are billed per minute.

Below you’ll find an overview of the current Wingo mobile plans available on alao.

Wingo Swiss

The Wingo Swiss mobile plan includes unlimited monthly data for surfing within Switzerland. You can also make unlimited calls and send unlimited messages in Switzerland. Roaming options are not included. The Wingo Swiss plan is available in two versions: without a minimum contract term and with a 24-month contract term.

Wingo Swiss Pro

With the Wingo Swiss Pro plan, you get unlimited data and calls within Switzerland. In addition, it includes 2 GB of data per month for use abroad and 100 minutes of calls to EU countries. This plan is also available with or without a 24-month contract.

Wingo Fair Flat

This plan offers unlimited data on the 4G network as well as unlimited calls within Switzerland. It also includes 2 GB of data per month for EU roaming.

Wingo Europe

Wingo Europe gives you unlimited calls and data usage in Switzerland. It also includes 20 GB of roaming data per month for use abroad. The plan is available with or without a 24-month contract.

Wingo Europe Pro

This plan is ideal for people who travel frequently and want to stay connected abroad without limitations. With the Wingo Europe Pro plan, you get unlimited data, calls, and messaging within Switzerland. You also benefit from unlimited calls and unlimited roaming data throughout Europe (with speed reduction after 40 GB). This plan has no minimum contract duration.

Wingo Red

This plan allows you to surf and make unlimited calls in Switzerland using the 4G network. It also includes 3 GB of roaming data per month. Available both with a 24-month contract and as a no-contract plan.

Wingo Red Pro

Wingo Red Pro offers unlimited surfing and calls in Switzerland. For international use, you receive 20 GB of EU roaming data per month. You can choose between a 24-month contract or a flexible plan without minimum duration.

Wingo International

The Wingo International plan offers unlimited data, calls, and messaging in Switzerland, Europe, the USA, and Canada. This plan is perfect if you want to stay mobile at all times. You can choose between a 24-month contract or a plan without a minimum contract duration.

Wingo Plans with International Calling & Roaming Included

Here’s a summary of Wingo plans that include roaming options:

• Wingo Europe
• Wingo Europe Pro
• Wingo Red
• Wingo Red Pro
• Wingo International
• Wingo Swiss Pro

Wingo Surf & Data Plans (Internet Only)

If you’re only looking for a data plan, Wingo offers several options:

Each plan has a 12-month contract term.

The Right Wingo Plan for Your Needs

Need lots of data but want the flexibility to cancel monthly? Or are you looking for an affordable plan with just a few GB? At Wingo, you’ll find the right plan – with fair conditions and no hidden fees.

In addition to the numerous Mobile Wingo subscriptions with data volume and roaming options, Wingo offers Internet subscriptions with a fixed network connection at home as well as combination subscriptions that include Internet, TV and fixed network. The following is an overview of the Wingo Internet subscriptions.

Wingo Internet Plan – Surf Flexibly at Home

Two connection types:

• Fiber (Swisscom fiber network)
• DSL (via copper cable if fiber not available)

Includes free installation and a compatible internet box based on your tech/speed. Also includes Wingo Fix, a free landline over VoIP – CHF 0.05/min to landlines, CHF 0.30/min to mobile.

Speed Options:

• Wingo Internet Start & TV Start: 100 Mbit/s – no contract
• Wingo Internet Extra & TV Plus: 500 Mbit/s + 150+ channels with Replay – CHF 64.–/month

You have two options for the Home Internet subscription at Wingo. If your home is connected to the fiber-optic network, you can surf via Swisscom's fast fiber-optic network. If this is not the case, Wingo also offers Internet via copper cable over the DSL network. In this case, Wingo installs the connection in your home free of charge if they have fiber optics available. With the Wingo Internet subscription, you also receive an Internet box. The type of box depends on the technology and speed available at your home. 

With Wingo, you get a fixed-network connection (Wingo Fix) free of charge with your Internet subscription. There are no further monthly costs. You have the option of having Wingo take over your existing phone number free of charge. The phone is simply plugged into the internet box and the fixed network connection is activated on myWingo. Phone calls are made via the Internet box, i.e. Voice over IP technology - also known as internet telephony - and not the usual telephone connection. With Wingo Fix, you make calls at Swiss rates: CHF 0.05/min to landlines, CHF 0.30/min to mobile networks. 

With internet subscriptions, you have a choice of three different Internet speeds: 

Internet Start

With the Internet Start subscription from Wingo, you can surf at home at speeds of up to 100 Mbit/s (upload and download speed). You can choose between fiber optic and DSL network. The subscription costs CHF 45 per month and has no minimum contract period. The activation fee is a one-time charge of CHF 90. 

Internet Plus

With the Wingo Internet Plus subscription, you can surf at home with an upload and download speed of up to 1 Gibt/s via fiber or DSL. The monthly subscription costs CHF 49. The activation fee is a one-time charge of CHF 90. 

Internet Max

For households with more intensive Internet use, Wingo Internet Max is ideal.

Thanks to the new fiber-optic technology, upload and download speeds of up to 10 Gbit/s are possible. The activation fee for the subscription is a one-time charge of CHF 120. You pay CHF 79 per month for the Wingo Internet Max subscription (no minimum contract period).

Wingo TV

You can optionally add a TV subscription to your Wingo Internet subscription. This gives you: 250 TV channels, 200 radio stations, 400 hours of recording memory, 7 days replay and 60 minutes live pause. There are no activation fees and no minimum contract period. Wingo gives you a TV box and an HDMI cable for this. If the one TV box is not enough, you get a second box for another device for an additional CHF 5.- per month and a one-time CHF 29. Wingo TV costs CHF 15.- per month.

Wingo TV Features

• 250 TV channels
• 200 radio stations
• 400 hours of recording
• 7-day Replay
• 60-minute live pause
• No activation fee or contract. TV box & HDMI cable included.

Families in particular benefit from Wingo's home offers: Wingo offers combined subscriptions that include TV, Internet and fixed-network connection. This gives you the opportunity to put together your own individual package. You can find out what options you have and what services the subscriptions include below.

Wingo Combi

If you already have a cell phone subscription with Wingo and also want an Internet subscription, you can save CHF 30 per month with a Wingo Combi subscription. However, this must be one of the Wingo Fair subscriptions, i.e. Fair Surf or Fair Flat.

All-in-one: internet, TV, Replay & WLAN box – monthly cancellable.

Wingo Internet Max & TV Max – The Full Home Package

1 Gbit/s + full HD TV – ideal for families or power users.

During Black Friday, Wingo offers major deals like lifetime discounts, free SIM cards, or best-price promotions. Tip: Grab your promo code and switch in time!

Here you can find all Black Friday offers from Wingo.

What is Wingo and is it part of Swisscom?

Yes, Wingo is a Swisscom brand launched in 2015. As a 100% digital subsidiary, it targets price-sensitive users who don’t need personal consultation. You still benefit from Swisscom’s reliable network – at better rates.

How do I activate my Wingo SIM card?

It usually activates automatically once inserted. If not, activate via your Wingo account or the Wingo app.

How do I cancel or pause my Wingo Internet Plan?

Cancel via your Wingo account. Check for notice periods. Currently, plans cannot be paused. Contact support to explore your options.

How is Wingo's customer service?

Mixed reviews. Many praise the fast chat/WhatsApp support, but some report long wait times on the phone. Written support is usually more efficient.

How can I activate/deactivate my Wingo Combox?

Activate via 004, deactivate with #004#. Further settings available in your account or the app.

What Black Friday benefits does Wingo offer?

Big discounts like "Wingo Swiss Unlimited" for CHF 22.95 instead of CHF ...