If you have any questions, you can contact Swisscom's customer service. According to the reviews, you will get competent help with any problems. Swisscom customer service can be reached via hotline, chat or text message. 

Telephone hotline 

The telephone hotline of the Swisscom Customer Center can be reached at 0800 800 800. The hotline is manned from Monday to Saturday from 7 a.m. to 8 p.m. The hotline is free of charge, and you can speak directly with the competent Swisscom staff. However, this can take a while, as the average waiting time of the Swisscom hotline is 04:45 minutes. 

Text message

If you want to send your request to Swisscom immediately, you can simply send an SMS to 888. The message will be processed by a Swisscom customer advisor as soon as possible. You will also receive an answer to your request via SMS. This service is also free of charge.

Contact form 

For less urgent matters, forms are also available on the Swisscom website. You will usually get an answer within 24 hours, but it can sometimes take longer. 

Online chat

Another way to reach the customer service is via online chat, which you can enter on their website.

There are many reasons to cancel your Swisscom subscription, and there are different things to consider for each one. Swisscom handles all cancellations - mobile and home - by phone on 0800 40 50 60 or via online chat. The customer service will give you any further information you need. 

The minimum contract periods are particularly important to note with Salt. These must be adhered to. If you fail to do so, you may incur high penalties. You can find out how high these are and what else you need to watch out for here. 

Cancellation of a Swisscom cell phone subscription

The most important facts in brief: 

You can easily cancel a Swisscom subscription via the customer service hotline 0800 40 50 60. To avoid long waiting times, you can also have Swisscom call you - you book the call on the website. Alternatively, you can also cancel online via chat.

This is what you must bear in mind when terminating your contract with Swisscom

Mobile subscriptions with Swisscom can only be cancelled after the minimum contract period has expired. This is 12 months for mobile subscriptions. The notice period is two months. As long as the cancellation period and minimum contract duration are adhered to, there are no additional costs for cancellation. If you want to cancel before the minimum contract period expires, you will be charged the remaining monthly fees until the minimum contract or extension period expires. For this reason, it is recommended to wait for the minimum contract period. 

This is what you should do when you change your subscription

You want to switch to a new provider and keep your number? Then let Swisscom know before you sign up for a subscription with a new provider.  Swisscom will then take care of both the cancellation and the number porting. Here, too, the minimum contract period and notice periods must be observed.

Alternative: Pause Swisscom subscription

Are you planning a longer stay abroad or don't need your cell phone for a certain period of time? Then you can alternatively pause your Swisscom cell phone subscription instead of cancelling it. This break can be between 2 and 12 months. During this time, the monthly fees will be waived. Exception: It is not possible to pause your mobile subscription if you are actively paying for your cell phone in installments. 

Cancellation Swisscom Home Subscription 

The Swisscom Home subscription includes fixed network, Internet and TV. For this complex combo deal, there is a bit more to consider when canceling than with the cell phone subscription. Just as with the cell phone subscription, a notice period of 60 days applies here and the cancellation is carried out by calling Swisscom Customer Service on 0800 40 50 60 or via online chat. 

Fees for Swisscom Home cancellation

No termination fees are incurred until the minimum contract period has expired. This is between 12 and 24 months in each case. In any other case, there are additional charges. For example, in the event of premature termination, the monthly recurring basic charges will be billed until the end of the minimum contract period. After the end of the minimum contract period, the cancellation period of two months must be observed. 

Return Swisscom hardware

If you cancel your Swisscom contract, the hardware - router and TV box - is no longer needed. For this reason, you must return them to Swisscom within 30 days. If you do not return them, you will be charged CHF 150. 

Transfer Swisscom Home subscription to a third party instead of cancellation

Your flatmate has moved out and the Swisscom Home subscription is in his name? Don't worry, you can easily have it transferred to you. Simply register the change online with Swisscom using the change of owner form. 

What happens to your Swisscom Home subscription when you move house?

When you move, you must of course take your Swisscom Home subscription with you. To do this, Swisscom must be informed of your move as early as possible. You can do this yourself online in the customer center. This saves you the switching fee of CHF 69. 

If you need a technical specialist to set up the connection in your new home, you can either commission this yourself or do this for CHF 129.00 via Swisscom. Swisscom will inform you if this technical work is necessary.

In addition to the numerous mobile subscriptions with data volume, Swisscom offers three Internet subscriptions for the home that can be combined individually with a TV subscription. The minimum contract period for all Swisscom Internet subscriptions is 24 months. Swisscom has the largest fiber-optic network in Switzerland and thus promises ultra-fast Internet. 

Find out which Internet subscriptions Swisscom offers below.

Swisscom Internet S

With the Swisscom Internet Abo S, you can surf at Internet speeds of up to 100 Mbit/s. A free WLAN router is included in the contract. The Swisscom Internet S subscription costs CHF 59 per month when you sign up and CHF 65 per month after 12 months.

Swisscom Internet M

With the Swisscom Internet M subscription, speeds of up to 300 Mbit/s can be achieved.  A free WLAN router is included in the contract. The Swisscom Internet M subscription costs CHF 59 per month for a new contract and CHF 80 per month after 12 months.

Swisscom Internet L

With the Swisscom Internet Abo L, speeds of up to 10 Gbit/s can be achieved. A WLAN router is included in the subscription. The Swisscom Internet L subscription costs CHF 59 per month for new subscriptions and CHF 90 per month after 12 months.

Activation fee Internet subscriptions

If you book Swisscom Internet subscriptions online, the activation fee of CHF 89.00 is waived.

Swisscom TV subscriptions

You can also add a Swisscom TV subscription of your choice to any of the Swisscom Internet subscriptions. If you book online, you save the activation fee of CHF 89. You can see which TV subscriptions Swisscom offers below.

Swisscom blue TV S

For only CHF 5.- per month, you get over 100 channels with the Swisscom blue TV S subscription, more than 60 of them in HD quality. You also get a TV box.

Swisscom TV M

In addition to an Internet package of your choice, Swisscom TV M is available for only CHF 25.- per month. The subscription includes over 270 channels, more than 120 of which are in HD. In addition, there is a replay function of 7 days, 120 recording hours and a Swisscom Box with Voice Assistant.

Swisscom TV L

The Swisscom TV L subscription is available for an additional CHF 35.- per month to your Internet subscription. It includes over 300 channels, over 160 of them in HD and a 7-day replay function as well as 1200 recording hours. The contract includes a top package with over 20 premium channels and a Swisscom Box with Voice Assistant.

Swisscom TV X with Netflix

For an additional CHF 50 per month, you can purchase the Swisscom TV X subscription in addition to one of the Internet packages. The subscription includes over 300 channels, of which over 180 are in HD. In addition, a replay function of 7 days and 1200 recording hours are included. The subscription includes a top package with over 20 premium channels and a Swisscom Box with Voice Assistant.

For Swisscom customers who also want to get Netflix via Swisscom blue TV, Swisscom TV X is the right choice: The standard Netflix subscription is included in the contract.

TV-Air - stream on the go

If you have booked a Swisscom TV subscription, you can use the Swisscom blue TV app on your tablet, PC or cell phone. The Swisscom blue TV app comes free with every TV subscription.

If you don't have a TV subscription, you can book the blue TV Air subscription for CHF 10.- per month. If you don't want to pay anything, you can also register for free. However, you have to accept the commercial interruptions.

Swisscom fixed network subscriptions

You can add the following fixed-network rates to your Internet subscription:

Swisscom Fixed Network S

A telephony subscription can be booked for an additional CHF 5 per month. With the subscription, you make phone calls at tariff prices.

Swisscom fixed network M

For an additional CHF 15 per month, you can make unlimited calls in Switzerland with the Swisscom Telephony Subscription M.

Swisscom fixed network L

With the Swisscom Telefonie Abo L you can make unlimited calls in Switzerland as well as in the EU, USA and Canada. For CHF 35.- per month, you can purchase the option

At Swisscom, you can put together your own individual combination subscription. Simply select your desired Internet, TV and fixed-network subscription. The price varies accordingly.

Here you can find all Black Friday offers from Swisscom.