General Terms and Conditions
General Terms and Conditions of alao
The provider alao AG ("We" or "alao") operates the website www.alao.ch ("alao.ch" or "Website") and the TWINT mobile hub in the TWINT app ("Mobile Hub"). The Website and the Mobile Hub offer a free platform that enables private individuals to compare various products, services and prices from telecommunications providers and to order these products and services directly via the Website or the Mobile Hub. The General Terms and Conditions ("GTC") apply to any use of the Website and the Mobile Hub.
Any use of the contents of the Website and the Mobile Hub for commercial purposes is prohibited without the express written consent of alao. All information and content published on the Website and the Mobile Hub, including services and prices, designs and software, are protected by copyright and belong to alao. Copying, using or downloading information, designs, software or the like does not transfer any rights to the software or other elements of the content of the Website or the Mobile Hub to you. The designations alao AG, alao and alao.ch are trademarks of alao. All other trademarks listed on the Website and the Mobile Hub are the property of their respective owners.
By using the Website and the Mobile Hub, users expressly agree not to use the information provided on the Website in any way or form outside of the original intended purpose. In particular, the user will not copy, publish or otherwise reproduce any accessible data from the Website and the Mobile Hub in any form, especially on the internet.
We act only as an intermediary and service provider between the customer and the telecommunications provider of their choice. Any order placed via the Website or the Mobile Hub and the subsequent services are provided exclusively by the telecommunications provider of your choice. alao is not a party to any contract with you. All contracts between the customer or the telecommunications provider of their choice are concluded in their own name, for their own account and at the customer's own risk. The telecommunications provider is therefore your only contractual partner when you order a service via the Website or the Mobile Hub. Both you and the telecommunications provider of your choice are solely responsible for the fulfillment and execution of all contractual obligations. The order you place on alao.ch or the Mobile Hub represents an offer to which you are bound. After you have provided all the contact details, uploaded your ID documents, carried out the verification via selfie and clicked the "Conclude contract" button, the contract is considered binding on the customer side and your first name and last name are used as a signature for the conclusion of the contract. The contract is only deemed to have been concluded when the telecommunications provider of your choice has accepted your offer (usually you can expect an answer within 48 hours of placing the order). The terms and conditions of the telecommunications provider apply (including terms and conditions for pricing, billing, delivery and activation of the ordered services). alao is in no way liable for any loss or damage, including direct and indirect consequential damage and negligence, that may arise from the contract between you and the telecommunications provider of your choice. The customer has no general right of return or exchange for devices purchased through alao.ch or the Mobile Hub. There is a right of return for individual devices in accordance with the return policy. An exchange is generally excluded. For warranty claims arising from the purchase of a device through alao.ch or the Mobile Hub, We also refer you to our return policy.
alao can support product placement with vouchers, cashbacks, free activation and other goodies ("Customer Benefit(s)"). A maximum of one additional Customer Benefit can be added manually to the existing offer by the customer/you. The Customer Benefits are only granted when a contract between the telecom provider and the customer for the selected product has been concluded and the customer presents alao with the first invoice from the telecom provider. The customer must submit a legible scan/photograph of the first invoice in PDF/image format via an upload link provided in an email from alao. alao reserves the right to check the submitted invoice(s) for authenticity and compliance with these GTC and to reject them in the event of non-compliance. Any abuse, fraud or attempted fraud will be prosecuted.
Although our data is based on information that We believe to be reliable and We strive to keep it up to date, We cannot and it should not be taken to represent that such data is accurate, current or complete. All information and opinions expressed on the Website and Mobile Hub are subject to change as subsequent conditions vary. The information and services provided on the Website and on the Mobile Hub are displayed "as is" and are provided without express or implied warranties of any kind. To the extent permitted by law, We disclaim all warranties and liability. We shall in no event be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from access to, use or any form of use of www.alao.ch or the Mobile Hub, even if We have been advised of the possibility of such loss or damage. We do not warrant, expressly or impliedly, the accuracy or completeness of the information, text, graphics, links or other items contained on the Website and in the Mobile Hub, nor do We warrant that the functions contained on this Website and in the Mobile Hub will be uninterrupted or error-free. alao expressly disclaims any liability for errors and omissions in the data and information on the Website and in the Mobile Hub. This also applies to the use or interpretation of the information contained on the Website or in the Mobile Hub by third parties to the extent permitted by law. If a link within the Website or Mobile Hub leads to an external website, We do not assume any responsibility and/or liability for this external website and its contents.
By using the Website and the Mobile Hub, users give their consent to the latest version of the GTC. It is advisable to regularly check this Website/the Mobile Hub and the GTC for changes. By using the Website or the Mobile Hub, users further confirm that We may occasionally send them further information about the services. Users have the option of informing alao at any time by email at support@alao.ch if they do not wish to receive further information.
We offer you the opportunity to participate in discussions on specific topics and to submit a rating of your current telecommunications provider. You assure us that when you submit a rating and opinion, you will provide a fair evaluation and that the rating you provide is based on your most recent experience with the telecommunications provider. We reserve the right to remove, in whole or in part, any posts or ratings that alao deems to be inappropriate without consulting the author in advance. In such cases, We may also block the user profile. In the event of serious abuse, We may take legal action against the author.
Imprint:
alao AG
Ottikerstrasse 59
8006 Zurich
Switzerland
E-Mail: support@alao.ch
Place of jurisdiction: Zurich 1
Privacy:
Regarding data protection, please refer to alao's privacy policy.
Applicable law
These GTC and the use of this Website and the Mobile Hub are subject to Swiss law.
In the event of a legal dispute or dispute, only the German version of the Website, the Mobile Hub and these GTC shall prevail.
As of: October 2024
Conditions of participation in the alao raffle
1. The raffle will be carried out by alao AG, Ottikerstrasse 59, 8006 Zurich during the entire month of March 2026.
2. Users who take out a new subscription via TWINT app through alao during the competition period will automatically take part in the draw for one iPhone 17, 256 GB worth CHF 760.- or Samsung S26, 256GB worth CHF 899.-. The users therefore unconditionally accept and agree to the following conditions.
3. Users who do not wish to take part in the competition can unsubscribe from the competition at support@alao.ch.
4. All natural persons with permanent residence in Switzerland who are at least 18 years old when taking part are eligible to participate.
5. Employees of alao AG and freelancers who provide services for alao AG on behalf of alao AG are not eligible to participate. If the competition is organized by a competition partner of alao AG, the employees of that competition organizer are also not eligible to take part.
6. To participate in the competition, the participant must provide the following information: name and valid email address. These conditions of participation and the data protection declaration of alao AG must also be accepted.
7. In order to deliver the prize, a valid residential address in Switzerland is required in addition to a valid email address. This will only be requested from the winner. If the prize cannot be delivered due to an incorrect e-mail, home address or due to repeated non-acceptance, alao AG is entitled to award the prize elsewhere and the participant is no longer entitled to the prize or a replacement service.
8. Automatically generated entries and dispatches as well as participations resulting from technical manipulation will not be included in the evaluation.
9. alao AG reserves the right to disqualify participants who manipulate or attempt to manipulate a competition or violate the terms and conditions of participation without giving reasons and to exclude them from the competition or to withdraw and/or demand a refund of their winnings.
10. The winner will be drawn by April 30, 2026 and notified of his/her win via email. This message also defines the procedure for sending the prize.
11. There will be no correspondence about the competition other than with the winner. If the prize cannot be delivered, it will be awarded elsewhere. The prize cannot be exchanged or paid out in cash.
12. If the winner withdraws from the prize, the claim to the prize will expire and, analogous to Art. 7, a new winner will be determined.
13. The processing of personal data by alao AG is carried out in accordance with the data protection declaration.
14. alao AG assumes no liability for transport, receipt or non-receipt or for any transport damage or for the total or partial loss of the prizes.
15. alao AG excludes, to the extent permitted by law, any liability in connection with the competition and its implementation as well as the prices. alao AG is not liable for legal and/or material defects in the prices and also not for any consequential damage caused by the prices. The warranty conditions of the respective manufacturers of the prices apply.
16. Any statutory tax charges will be deducted. Winners are responsible for paying any other applicable taxes.
17. The allocation of prizes cannot be challenged.
18. Legal recourse is excluded.
19. Participation in the raffle is subject to Swiss law. The place of jurisdiction is
Zurich 1, Switzerland. In the event of a legal dispute or a dispute, only the German version of "Conditions of Participation Competition alao.ch" is authoritative