Question 1

How do I change my mobile provider while keeping my number?

Accepted Answer

1. Find your ideal plan and order it with just a few clicks through us.2. After you order your new plan. Your new service provider will cancel your current contract at the end of the contract term (including the cancellation period) and transfer your number by this date as part of the service at no additional cost.3. Billing for your new plan will only begin once the new plan has been activated. Example: In 2 or 3 months. Therefore, you never pay for two plans at the same time.4. You get all the benefits of current promotions when your new plan is activated. Example in 2 or 3 months you get 50% for 12 months.5. Your new provider will inform you via SMS about the activation date of your new plan.

Question 2

How do I change my internet provider?

Accepted Answer

It is very simple, the first thing you should do is to find the best internet provider for your address. This point is very important since the internet speed available at your address depends on the technology that is installed within your building. Therefore, we first ask you to enter your address so that we can display the best plans for you based on the internet availability at your address. Once you have found your ideal internet plan you can order it for the date after your cancellation period. In most contracts the period of notice is 60 days. To cancel your internet contract with your current internet provider we recommend you to send a letter via registered post to your provider's address.

Question 3

Do I have to pay any additional cost?

Accepted Answer

No. Our service is free of charge for our users. We get a commission from the providers for every plan that we sell.

Question 4

When will I receive my voucher / cashback?

Accepted Answer

2-6 weeks after your activation, we will send you a link via e-mail with which you can upload your first invoice. Immediately afterwards you will receive your voucher from us by e-mail and within four weeks we will credit your cashback to your account.

Question 5

Is my data secure?

Accepted Answer

When you place an order for a plan with us, all your personal data will be processed in the AWS server of amazon in Europe, which is the best-known encrypted server in Europe. Any image of you will be automatically deleted after the virtual verification has been done.

Question 6

Why digital identification?

Accepted Answer

Since March 2018 a law in Switzerland (SPTA)requires all telecom providers to identify their customers. No worries, you don’t need to go to a shop and wait in line. As part of our process, you can simply upload a picture of your ID and take a selfie to verify it’s really you. Our platform compares your ID versus your image and deletes the register of your image right after. This process allows us to make the order process 100% digitally, faster and free of charge.

Question 7

With whom do I sign the contract?

Accepted Answer

We are a Swiss digital platform that helps you to find and order your new plan very fast and at the best conditions including exclusive offers that are only available with us. After you find the ideal plan, we proceed your order automatically with your new telecommunication provider. The contract will be made between you and your new telecommunication provider. The billing of the contract starts after your new service is activated on your desired date. You do not have any risk with us as you do not have to do any payment on our platform and you can contact us in case of any questions.

Internet	Up to 500 Mbit/s Internet speed
TV	250 TV channels (x100 HD)

Calls within CH/LI	Not included
Calls from CH/LI to other countries	Not included

Plan name	Internet Start + TV Plus
Network	Swisscom
Contract period	12 mth minimum contract; thereafter monthly renewal
Activation date	The activation usually takes place within 6-14 working days.
Terms of use	For normal personal use only.
Terms of termination	2 months notice by end of month

Subscription price per month	CHF 84.-
Activation Fee	CHF 99.-
What to pay at alao.ch today	CHF 0.-
When do you start paying	First invoice sent around the 10th of the month of/after service activation.

Data Speed Information	From 5 Mbit/s to 10 Gbit/s, depending on the technology
Hardware delivery date	Usually, 5-10 days before service activation
Payment options	Multiple payment options are available
Verification process & accepted documents	Valid CH/LI passport/ID or residence permits
alao customer service for free	alao offers customer service free of charge

Internet Start + TV Plus

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