Romina Kälin from Sanoptis discovered alao through recommendations. Her request? Sanoptis was looking for mobile subscriptions and devices for the entire company and needed a competent telecom partner by their side. The goal was to find a service provider for business customers that offers a dedicated, knowledgeable contact person, responds quickly, and works in a straightforward and efficient manner.
Who is Sanoptis AG?
Sanoptis AG is the parent company of a large ophthalmology network and understands how much work it can be to equip an entire group of companies with appropriate telecom contracts and devices. Fast communication was especially important for Sanoptis – and this is exactly where alao stood out.
The very first interaction with alao impressed Romina Kälin. “My first conversation with alao far exceeded my expectations. They is simply incredibly fast”, she confirms.
The all-inclusive concierge service
When it comes to telecommunications solutions for companies, having a capable partner is essential. One who understands customer needs, handles contract negotiations and subscription migration and implementation, and remains available for any questions or issues after go live. For Sanoptis, alao fulfills all of these requirements without exception.
Solution-oriented approach
As with many IT projects, a small issue arose during the implementation phase. As agreed, each number was provided with a standard SIM card for the phone and an additional SIM card for a laptop or similar device. Initially, however, it was not clear which SIM card belonged to which device, causing one phone not to work immediately.
alao responded promptly and has since started labeling all SIM cards with clear notes, ensuring that it is always obvious which SIM card should be used in which device.
Conclusion
For Sanoptis, everything about alao works perfectly. They have found the reliable partner they were looking for to support their telecommunications needs. In particular, they value alao’s availability for short-notice requests and its swift communication.
We asked Romina Kälin whether she would also use alao for her private subscriptions – and of course, her answer was yes 😉